Client Relations Associate

• Identifies and qualifies health care relationships within regional territory with a focus on skilled nursing facilities, assisted living communities, community-based residential facilities, physicians and other health care providers and hospital systems
• Develops and maintains relationships with key customer sources through regular contact and follow-up procedures
• Acts as the key contact for client troubleshooting and conflict resolution
• Responsible for developing and working a yearly business plan for the region that includes strategies for exceeding established budgets and goals
• Develops and maintains accurate data on customer relationships within RSL on each key referral source to provide client information needed to build strong ties and deliver customer satisfaction
• Represents CHI Health at Home in relevant professional organizations and in the community
• Assists with educating the community about services
• CRA follows referral of a patient to CHI Health at Home, assists facility discharge coordinators in coordinating quality home care services for clients

• Health care professional credential, Bachelor’s degree or comparable business experience required
• Minimum of one year of related sales experience, preferably in a health care/medical field or patient transportation
• Valid Driver’s license
• Valid Current Auto Insurance

medical, prescription drug, dental, vision plans, life insurance, paid time off, tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings