Client Project Manager

• Interfaces with all project stakeholders to take projects from original concept through to final implementation
• Ensures that the project delivers the as-sold solution, remains within baseline budget, and is delivered on time while achieving quality criteria and maintaining client satisfaction
• Manages client satisfaction, commitment, and expectations to high service levels and manage escalations adequately
• Manages the entire project lifecycle, ensuring that client requirements are met, timelines are adhered to, and deliverables are achieved
• Ensures effective project planning, stakeholder management, team coordination, risk mitigation, and quality assurance
• Implement and ensure adherence to methodology and processes as adopted in the management and execution of projects and ensure that projects are executed in accordance with a common framework within the Company
• Identify project risks and/or issues and implement necessary action plans to manage them and avoid potential delays and scope creep
• Follow up the delivered products and solutions on an agreed regular basis with the customer to keep informed about the life cycle evolvement of the implemented customer solution
• Foster collaboration, accountability and performance with the project team
• Conduct project evaluations and post implementation reviews to identify lessons learned and areas of improvement
• Coordinate cross-functional teams to ensure alignment on project objectives and deliverables

• Bachelor's degree or equivalent in business and / or project management or related field
• Relevant Project Management Certifications preferably PMP is a must
• ITIL certification is beneficial
• Minimum Two years' experience in Project Management preferably in the IT industry
• Background in delivering IT services, Managing IT projects, and Understanding the IT service lifecycle
• Experience in managing client relationships, understanding client needs, and ensuring client satisfaction
• Relevant Project Management skills, including the ability to plan, organize, and execute projects from initiation to completion
• Ability to establish strong relationships with internal stakeholders and external clients
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
• Good written and verbal communication skills
• Ability to manage urgent tasks simultaneously
• Some business acumen and commercial skills
• Passionate, strong initiative, self-driven with a commitment to succeed
• Some influencing ability whilst taking a collaborative approach
• Decisive with good attention to detail ability
• Ability to promote project services to both internal stakeholders and external clients
• Competent in project change management
• Familiarity of the industry, domain, or technology related to the client's project
• Relevant problem-solving and analytical skills to identify and address issues that may arise during project implementation

ITIL certification is beneficial