Client Project Manager

• Leads and directs concurrent standard or complex projects
• Engages with stakeholders to deliver projects from original concept through final implementation
• Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
• Ensures that the project delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
• Manages the delivery of the project, including rigorous scope control and change management
• Documentation and management of risks and issues
• Ensures clear and concise communications to all stakeholders
• Provides pre-sales support by working with sales teams to scope and cost a project solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process
• Identifies opportunities and influences the sale by conducting a business conversation with the client positioning organizational consulting and technical services offerings
• Coordinates activities of the project teams through task delegation or resource assignment etc
• Performs any other related task as required

• Bachelor's degree or equivalent in business and / or project management or related field
• Relevant project management certifications preferably PMP required
• ITIL certification is beneficial
• Seasoned project management experience preferably in a multinational professional services environment
• Seasoned client engagement experience
• Demonstrated understanding of the project life cycle
• Demonstrated competency in project change management
• Seasoned experience managing expectations when balancing alternatives against business and financial constraints
• Seasoned project management skills, including the ability to plan, organize, and execute projects from initiation to completion
• Ability to establish strong relationships with internal stakeholders and external clients
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
• Good written and verbal communication skills
• Ability to work in high-pressure environments
• Seasoned ability to manage urgent and complex tasks simultaneously
• Seasoned business acumen and commercial skills
• Passionate, strong initiative, self-driven with a commitment to succeed
• Seasoned influencing ability whilst taking a collaborative approach
• Decisive with good attention to detail ability
• Seasoned ability to promote project services to both internal stakeholders and external clients
• Competent in project change management
• Seasoned knowledge of the industry, domain, or technology related to the client's project
• Seasoned problem-solving and analytical skills to identify and address issues that may arise during project implementation

ITIL certification is beneficial