Client Program Management Associate

• Execute day-to-day program management activities to keep client programs aligned with approved scope and requirements
• Maintain visibility into work performed by Client Services, Systems, and external partners
• Track program milestones, risks, dependencies, and follow-ups
• Support escalation workflows when issues have program-wide or contractual implications
• Execute approved change requests by coordinating requirements, documentation, approvals, and implementation tracking
• Maintain accurate program documentation, including requirements, workflows, and change history
• Contribute inputs and analysis to program reporting owned by Program Managers and Client Services
• Ensure escalated incidents and changes are properly documented and closed

• Bachelor’s degree from an accredited university
• 1-3 years of experience in a client-facing, coordination, or program support role, preferably in a managed services or B2B environment
• Excellent verbal and written communication skills
• Strong organizational, time management, and multitasking abilities
• High attention to detail and accuracy
• Problem-solving mindset with the ability to work under pressure and meet deadlines
• Basic technical aptitude, especially in understanding operational workflows, vendor services, and client platforms
• Proficiency with Microsoft Office Suite and comfort with digital tools (e.g., project management or CRM platforms)
• Able to work effectively in both team-based and independent environments

Project Management, Formal Project Management, PMP Certification, Cross Functional Project Management, Agile Scrum, Manage Vendor Relationships, B2B Environment, MS Office

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan