Client Partnership Manager

• Assist with the development, implementation, and monitoring of service improvement plans
• Promote consistent application of operational, contractual, and service standards across the portfolio
• Maintain a strong working knowledge of portfolio P&L performance, supporting the Account Director with financial insight, cost awareness, and commercial input as required
• Develop account development and growth plans that enhance our service across the length of the contract period
• Identify and mitigate operational, compliance, and relationship risks that could impact contract stability or renewal outcomes
• Support client performance reviews, renewal preparation, and escalation management
• Contribute to long-term account strategies focused on resilience, innovation, and client confidence
• Drive the introduction of intelligence-led and technology-enabled innovations available within the business
• Identify opportunities to enhance service quality, operational resilience, efficiency, and client outcomes
• Ensure compliance with SIA requirements, contractual obligations, and internal governance standards
• Support audits, inspections, and compliance reviews across the portfolio as required
• Monitor incidents, complaints, and escalations, ensuring corrective actions are implemented and sustained
• Undertake additional duties as required in line with the needs of the business and directed by the CBRE Account Director

• Excellent communication skills and a strong customer focus
• A valid SIA Front-Line License - essential
• Confidence and ability to establish and maintain good and effective working relationships at all levels
• UK Driving License - beneficial
• Ability to work to deadlines, multitasking and working under pressure
• Excellent IT Skills including Microsoft Software Packages (e.g. Excel)
• Able to achieve vetting to BS7858 Standards

UK Driving License - beneficial

• Car or Travel Allowance
• 25 Days annual leave per annum
• Company sick pay scheme
• Access to Digital GP & Medicash Scheme *subject to conditions*
• Excellent Company Pension Scheme
• Death in Service - 3x salary (subject to company pension enrolment, upon completion of probationary period)
• Enhanced Family Leave Pay
• High staff discounts & rewards scheme
• Recruitment bonus scheme
• New business lead scheme
• Employee Assistance Programme