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Client Partner

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Jellyfish

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Location:
United States , New York ▼

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Category:
-

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Contract Type:
Not provided

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Salary:

160000.00 - 200000.00 USD / Year
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Job Description:

The Client Partner is responsible for client satisfaction, fostering relationships and driving profitable growth opportunities. This role requires a strategic leader with expertise in client management that deeply understands the client’s business to lead a cross functional team to deliver best in class content and anticipates challenges to develop solutions for the client.

Job Responsibility:

  • Responsible for building and overseeing growth plans for our client
  • Drive innovation by representing Jellyfish in marketing efforts and staying ahead of industry trends
  • Anticipate client needs in areas of creative and production
  • Support in new business by leading pitches in partnership with the Growth team
  • Provide strategic support to Account Directors and Client Management teams
  • Lead teams in nurturing client relationships
  • Provide strategic oversight in articulating client business objectives and lead Jellyfish solutions/responses
  • Lead proactive solutions and opportunities based on business needs
  • Conduct Quarterly Business Reviews (QBRs), client relationship surveys, conference notes
  • Maintain relationships with key senior client stakeholders
  • Collaborate with department and industry leads to pursue growth opportunities
  • Monitor commercial aspects of client relationships
  • Lead complex client renewals
  • Responsible for accurate client forecast submissions and account financial operations
  • Mentor and support junior team members
  • Deliver SMART goals quarterly performance reviews
  • Identify and address resource and skillset gaps
  • Drive thought leadership and industry insights through external partnerships
  • Participate in Jellyfish training across capabilities teams
  • Support Marketing efforts by developing client-endorsed case studies

Requirements:

  • Experience building staffing plans, managing scope and optimizing to improve profitability
  • Experience working cross-market
  • Understanding of creative and production processes, including integration of AI tools and complexities
  • Technically excellent in their expertise (e.g. creative/production) with a deep comprehension of the breath of JF offerings
  • Ability to anticipate client needs, proactively identify opportunities, and drive results
  • Agency experience is a must
  • Demonstrates exceptional attention to detail
  • A strong business acumen with the ability to align Jellyfish’s solutions with client business objectives
  • CRM & Data Management: Experience managing client data in Salesforce or similar systems
  • Proven ability to guide and support junior team members
What we offer:
  • Discretionary annual bonus scheme
  • 401k retirement plan
  • Healthcare, vision and dental insurance
  • Short and long-term disability and life cover
  • Work remotely for up to 60% of your days
  • Flexible working hours (shape your day between 8am and 6:30pm)
  • Accumulate one paid day each month (2 hours per week) for self-development
  • Access to Jellyfish Learn
  • 14 weeks of paid leave for primary caregivers
  • 4 weeks of paid leave for secondary caregivers

Additional Information:

Job Posted:
January 30, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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