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Client Partner

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Jellyfish

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Location:
United States , New York

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Category:
-

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Contract Type:
Not provided

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Salary:

190000.00 - 210000.00 USD / Year
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Job Description:

The Client Partner is responsible for client satisfaction, fostering relationships and driving profitable growth opportunities. This role requires a strategic leader with expertise in client management that deeply understands the client’s business to lead a cross functional team to deliver best in class content and anticipates challenges to develop solutions. You will serve as a strategic advisor to one of our clients, who has experience in both brand and performance marketing.

Job Responsibility:

  • Strategic oversight in articulating client business objectives and lead Jellyfish solutions/responses with capability teams to deliver best in class content
  • Responsible for building and overseeing growth plans for clients, and working to achieve set targets throughout the year
  • Drive innovation by representing Jellyfish in marketing efforts and staying ahead of industry trends: build an external voice
  • Support in new business: lead pitches in partnership with the Growth team, building commercials, teams while driving the narrative and deliverables/timelines
  • Provide strategic support to Account Directors and Client Management teams to ensure collaboration and consistency
  • Conduct Quarterly Business Reviews (QBRs), client relationship surveys, conference notes in key meetings and recommend strategic actions. Client Partners should be constantly optimizing and looking for ways to improve relationships and ways of working
  • Responsible for accurate client forecast submissions and account financial operations (i.e. billing, etc) with the internal finance team

Requirements:

  • Paid Media Expertise: Experience in leading paid media accounts while also collaborating with capability teams to align paid media strategy with creative, content, and earned media for client outcomes
  • Good Commercial knowledge: Ability to build staffing plans, define SLAs, manage scope and know how to optimise to improve profitability
  • Multi-sector/vertical: Ability to turn hand to breadth of sectors and Capabilities, ideally with experience working cross-market or running a large Enterprise account
  • New Business Experience: Experience in participating in new business. Own a pitch narrative, lead end-end process
  • Excellent Communication and Presentation: Consistently delivers clear, persuasive, and actionable recommendations to internal teams and clients
  • Strategic Use of Data and Tools: Regularly uses platforms like Google Analytics to analyse performance data, generate insights, and guide decision-making that optimizes client outcomes and maximizes ROI
  • Strategic Thinking: Ability to anticipate client needs, proactively identify opportunities, and drive results
  • Proactive Problem-Solving: Tackles challenges with a calm, solutions-oriented mindset, resolving conflicts and identifying opportunities to strengthen processes, improve outcomes, and enhance client relationships
  • Collaboration and Team Leadership: Actively contribute to a collaborative, high-performing work environment by leading cross-functional teams effectively, fostering open communication, and ensuring the timely delivery of complex projects
  • Commitment to Excellence: Demonstrates exceptional attention to detail by producing high-quality work that consistently meets or exceeds expectations, setting a standard of excellence for the team, and ensuring positive client satisfaction scores
  • Business Acumen: Ability to align Jellyfish’s solutions with client business objectives and drive account growth
  • CRM & Data Management: Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity
  • Leadership & Mentorship: Proven ability to guide and support junior team members, fostering professional growth and development
What we offer:
  • discretionary annual bonus scheme
  • 401k retirement plan
  • healthcare, vision and dental insurance
  • short and long-term disability and life cover
  • flexible working hours
  • one paid day each month (2 hours per week) for self-development and access to Jellyfish Learn
  • 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers

Additional Information:

Job Posted:
January 30, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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