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As a Client Partner, you will play a pivotal role in driving customer success, managing client relationships, and ensuring the effective delivery of our comprehensive supply chain solutions. You will act as a trusted advisor for our key accounts, leveraging your deep understanding of supply chain management and technology to deliver value-driven solutions that meet and exceed client expectations.
Job Responsibility
Develop and maintain strong, long-lasting relationships with key decision-makers and influencers within client organizations
Serve as the primary point of contact for your portfolio of clients, ensuring their needs are met and expectations are exceeded
Create strategic account plans tailored to each client’s unique business objectives and challenges
Identify opportunities for upselling and cross-selling Blue Yonder’s suite of solutions
Oversee the implementation and integration of Blue Yonder’s solutions, working closely with project managers, solution architects, and customer success teams
Ensure that project timelines, milestones, and deliverables are met, coordinating with cross-functional teams to address any arising issues
Act as an advocate for the client within Blue Yonder, communicating client feedback to product management and development teams to drive product enhancements
Present regular updates and progress reports to clients, highlighting achievements, addressing concerns, and ensuring alignment with client goals
Participate in business development activities, including proposal development, contract negotiations, and closing of new business deals
Collaborate with sales and marketing teams to identify and pursue new business opportunities within existing client accounts
Requirements
8+ years of experience in client relationship management, account management, or consulting, preferably within the supply chain software or technology industry
Proven track record of managing large, complex client accounts and delivering successful projects
Bachelor’s degree in Business, Engineering, Supply Chain Management, or a related field
Strong understanding of supply chain management principles and practices
Proficiency in using supply chain management software solutions
Familiarity with project management tools and methodologies
Exceptional communication, negotiation, and presentation skills
Strong problem-solving abilities and attention to detail
Ability to work collaboratively across teams and manage multiple priorities simultaneously
Nice to have
Advanced degree
Experience in supply chain software or technology industry