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Client Partner

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Addison Lee

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Location:
United Kingdom, London

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Category:
Sales

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Contract Type:
Not provided

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Salary:

60000.00 GBP / Year
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Job Description:

As part of the Commercial team at Addison Lee, you will be joining a passionate, experienced, and extremely supportive team. Your primary role will be to act as the key face of Addison Lee with exceptional client engagement to inform, consult, and influence your portfolio of clients. You will identify key opportunities within your client portfolio to maximise use of the full suite of Addison Lee services and support our clients to build and deliver travel programme strategies within the mobility space. You will be strategically balancing your time with account management duties including scoping and delivering client projects as well as seeking new opportunities to support revenue growth. Firstly, a commercial role, you will have experience at developing client accounts for both sales and profitability and be able to demonstrate an ability and capacity to develop and strengthen relationships on a commercial footing. You will be a relationship builder and a problem solver who wants to take responsibility for your accounts. The position will suit someone with a proven record of achievement gained in a sales environment with a strong account development background.

Job Responsibility:

  • Retain and develop your client portfolio by building strong and effective relationships
  • Create and implement a clearly defined strategy for your portfolio
  • Inform and advise clients on industry developments and be their subject matter expert on all aspects of ground transport
  • Plan, prioritise and manage activities to achieve sales/revenue and retention targets
  • Develop, agree, and implement sales development plans for a portfolio of corporate accounts
  • Ensure contracts are entered into and maintained in a timely and profitable manner
  • Ensure upselling and cross selling opportunities are developed by establishing a sound understanding of what current and potential business needs are
  • aim to achieve an increased share of account “wallet”
  • Act as the main point of contact clients, lead and co-ordinate other departments such as Service Management, Finance, IT, Legal and the Customer Relations contact centre to provide a seamless client experience
  • Ensure that client expectations are met, co-ordinating resolution of any escalation of service issues and system service failures
  • Ensure all account information such as contract data, spend and profitability are maintained

Requirements:

  • Commercial mindset with strong negotiation skills
  • Passionate and positive with a highly energetic sales and leadership style
  • The ability to work independently and on own initiative
  • Demonstratable ability to communicate, present and influence key stakeholder at all levels of an organisation, including executive and C-level
  • Proven background selling in a consulting environment, delivering client-focused solutions to customer needs
  • Highly collaborative and excels in a fast-paced, changeable environment
  • Highly experienced when managing SOWs & contract management
  • Systematic and logical approach to problem solving and a capacity to work around problems
  • Good organisational skills and the ability to prioritise workload accordingly
  • Tenacious and able to motivate others in support of the needs of the role
  • Highly analytical with the ability to utilise data to support strong and persuasive business cases

Nice to have:

  • Confident, organised and flexible
  • Growth mindset
  • Team Player
  • Tenacious
What we offer:
  • Up to 10% Bonus
  • Life Insurance (Death in Service)
  • 2 days paid volunteering leave a year
  • Private Medical Insurance & Travel Insurance (after 1 year)
  • Wellness Program
  • Cycle to Work Scheme
  • 33 days Annual Leave (incl. bank holidays)
  • extensive retails discounts via Reward Gateway (e.g. 5% off most major supermarkets)
  • support with Professional Training and Qualifications via Apprenticeships
  • Season Ticket Loans
  • Discounted Cabs and Courier services (within London)

Additional Information:

Job Posted:
December 15, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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