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Client Partner

United Kingdom, Manchester · Job Posted February 20, 2026
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Job Description

The Client Partner is a central leadership role within the Client Leadership track, responsible for owning client relationships, leading strategy, and driving commercial growth. You are the day-to-day senior voice of Open Partners for your clients, shaping their marketing and business direction with consultancy-grade clarity, foresight, and influence.

Job Responsibility

  • Lead the development and deployment of Effectiveness Roadmaps, RISE strategies, Annual Plans and Business Reviews, ensuring alignment with client priorities and OP’s consultancy vision
  • Own the creation and delivery of strategic narratives that integrate media, data and creative into a unified story that drives business outcomes
  • Proactively identify strategic opportunities and risks
  • bring clear, structured recommendations to influence long-term direction
  • Lead client meetings with confidence, clarity and consultancy authority, setting the tone for cross-discipline collaboration and strategic integration
  • Brief and partner with the Client Delivery Centre of Excellence to ensure output quality, alignment and operational excellence
  • Shape how cross-functional teams collaborate and maintain standards across portfolios
  • Leads a high-performing client team by setting strategic direction, ensuring clarity of roles and expectations, and creating the conditions for integrated excellence
  • Own commercial performance for your client portfolio - including revenue, margin, forecasting and contract management
  • Identify and convert upsell, cross-sell and expansion opportunities based on strategic needs and growth levers
  • Maintain ≥95% forecasting accuracy and ensure all scopes and commercials are aligned to roadmaps and strategic plans
  • Partner with Principals on multi-year contracts or renegotiations
  • ensure commercial conversations are grounded in strategic value and demonstrable impact
  • Understand client business models deeply, connecting OP’s work to commercial KPIs, financial outcomes, and long-term value creation
  • Build deep, trusted relationships across all levels, acting as a true partner and advisor
  • Develop and maintain client Champions who advocate for OP within their organisation and influence senior stakeholders
  • Spend meaningful physical time with clients through onsite sessions, immersion days, planning meetings and workshops to deepen understanding, strengthen trust, and accelerate impact
  • Demonstrate exceptional communication and influence: guide clients through ambiguity, challenge constructively, and align stakeholders around strategic direction
  • Lead or support senior conversations, ensuring OP shows up with consultancy-grade presence, empathy and authority
  • Represent OP with professionalism and credibility, consistently strengthening our reputation and values in every interaction
  • Use structured thinking, foresight and analytical rigour to solve complex marketing, commercial and organisational challenges
  • Prioritise initiatives and solutions based on business impact
  • turn insight into action with clear sequencing and decision pathways
  • Lead hypothesis creation, testing and experimentation plans that deepen learning and accelerate growth
  • Help clients navigate change, uncertainty and transformation, bringing clarity, confidence and next-step options
  • Contribute to OP’s collective intelligence by sharing perspectives, thought leadership, and strategic frameworks
  • Help define how AI, automation and agent-based systems should be applied for clients and internally
  • Demonstrate strong integrated knowledge across media, creative and data disciplines, ensuring all recommendations ladder into business outcomes
  • Act as the single source of truth for the client narrative, synthesising specialist input into a coherent, compelling story
  • Ensure all work across disciplines is aligned, integrated and consistent with the strategic direction of the account
  • Provide structured feedback to Delivery and specialist teams that improves the quality, coherence and impact of outputs
  • Bring perspectives on innovation, market shifts and best practice to elevate integrated thinking across teams

Requirements

  • App experience - ASO and ASA
  • Proven experience in a client-facing strategic or consultancy environment
  • Advanced strategic and analytical capability
  • able to turn insight into integrated recommendations
  • Demonstrated relationship-building and influencing skills across seniority levels
  • Strong commercial grounding (forecasting, budgeting, fees, value creation)
  • Excellent communication and narrative-building skills
  • confident presenting to senior stakeholders
  • A high standard of professional excellence and personal accountability

Nice to have

  • Experience working across media, creative and data disciplines
  • Exposure to growth strategy, marketing transformation or commercial modelling
  • Experience leading integrated planning or cross-functional projects
  • Experience preparing or presenting to C-suite audiences
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