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Client Partner - Patient Collections

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Access Healthcare LLC

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Location:
Philippines , Manila

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a skilled and experienced Patient Collections associate to join our dynamic team. If you have a background in handling patient collections in a BPO environment and possess excellent communication and organizational skills, you are eligible to apply.

Job Responsibility:

  • Manage the end-to-end process of patient billing and collections for self-pay accounts
  • Ensure accurate and timely invoicing of self-pay patients
  • Communicate with patients in a professional and empathetic manner to discuss outstanding balances and payment options
  • Address patient inquiries related to billing and collections, providing clear and concise information
  • Process payments, set up payment plans, and negotiate settlements when necessary
  • Reconcile payments received with outstanding balances and update records accordingly
  • Maintain accurate and up-to-date documentation of all patient interactions and payment arrangements
  • Generate reports on collection activities, outstanding balances, and other relevant metrics
  • Ensure compliance with all relevant regulations and internal policies related to patient billing and collections
  • Stay informed about changes in healthcare billing and collections regulations
  • Collaborate with internal teams, including finance and customer service, to resolve complex billing and collection issues
  • Participate in regular meetings to discuss process improvements and share insights

Requirements:

  • Strong understanding of healthcare billing and collection processes
  • Excellent communication and interpersonal skills
  • Proficiency in using billing and collections software
  • Ability to treat all patient information with utmost confidentiality
  • Detail-oriented with strong organizational and time management skills
  • Minimum of 2 to 3 years of experience in patient collections within a BPO set-up
  • Any college graduates with bachelor’s degree

Additional Information:

Job Posted:
December 14, 2025

Work Type:
On-site work
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