Client Outcomes Lead Job at Hearth Support Services (Glen Iris)

Strategic Client Executive

The Strategic Client Executive (SCE) role will serve as the primary point of con...

Location

United States , Boston

Salary:

127000.00 - 160550.00 USD / Year

Zelis

Expiration Date

Until further notice

Requirements

Bachelor's degree in business or health care administration or related field
10+ years in client management role
Extremely knowledgeable in the Payer and Regional Health Plan space
Experience in working in healthcare a plus including insurance companies, or working with cost management, electronic payments, and/or healthcare communications solutions
Demonstrated success in revenue management and increased utilization within an assigned book of business of enterprise and strategic clients
Excellent written and verbal communication skills
Excellent presentation, public speaking, and meeting management capabilities
Ability to tailor messages to audiences
Proven collaboration with key business partners: Sales, Operations, Product, Services, and Marketing
Ability to anticipate future trends and incorporate them into business review planning

Job Responsibility

Serve as the primary point of contact for Zelis clients for their assigned book of business
Manage a strategic book of business comprised of vertically aligned clients
Drive growth for Zelis by achieving annual revenue targets
Ensure client retention
Foster growth with additional products and services
Ensure Zelis is always meeting and/or exceeding client expectations while driving a superior OneZelis customer experience
Develop and maintain critical internal and external relationships to sustain and build upon Zelis’ value proposition
Work collaboratively across the enterprise to achieve their clients' goals and objectives
Single point of contact for the management and orchestration of Zelis services overseeing relationships, operations, financial plans and strategy
Owns the client relationship, including all short- and long-term strategies and key client relationships

What we offer

401k plan with employer match
flexible paid time off
holidays
parental leaves
life and disability insurance
health benefits including medical, dental, vision, and prescription drug coverage

Fulltime

Engagement Manager

The Engagement Manager is a senior-level client leader responsible for ensuring ...

Location

United States

Salary:

140000.00 - 200000.00 USD / Year

Hike2

Expiration Date

Until further notice

Requirements

10+ years in senior client-facing roles within consulting, technology services, or enterprise delivery
Proven ability to engage with and influence C-level and senior business stakeholders
Demonstrated success in translating complex technical concepts — including AI & Innovation, Data & Analytics and Cloud Solutions — into strategic business outcomes
Strong understanding of how AI is transforming business operations and the ability to advise clients on practical, high-value applications
Experience turning strategic advisory outputs (roadmaps, capability assessments, operating models) into actionable delivery plans, backlogs, and SOWs
Ability to frame business cases and prioritize initiatives based on advisory recommendations
Strong understanding of delivery methodologies (Agile, Waterfall, Hybrid) and enterprise program management
Experience shaping and closing new business opportunities, including solution approach, scope, and estimates
Exceptional communication, facilitation, and relationship-building skills
Track record of leading multidisciplinary teams to deliver high-value client outcomes.

Job Responsibility

Serve as the strategic advisor and primary relationship owner for assigned accounts
Build and maintain trusted relationships with client executives, senior stakeholders, and delivery teams
Translate business and technical strategies — including AI-enabled, Data & Analytics and Cloud solutions — into clear, actionable business value propositions
Lead the strategy-to-delivery handoff from Advisory engagements, shaping clear projects, success metrics, and mobilization plans from strategic recommendations
Advise clients on how emerging technologies can be integrated into their operations to improve efficiency, innovation, and customer outcomes
Anticipate client needs, proactively surface opportunities, and lead conversations that shape long-term partnerships
Provide executive-level oversight for multiple engagements, ensuring scope, quality, and timelines are met or exceeded
Partner with Delivery Leads, Project Managers, and Technical Architects to resolve risks, remove roadblocks, and ensure exceptional outcomes
Collaborate with internal teams to align staffing and resource planning, ensuring the right capabilities are in place to meet delivery and account growth objectives
Monitor project financials and partner with leadership to improve margins, utilization, and delivery efficiency

What we offer

Six national health medical plans to choose from, including a HSA option
Dental & Vision options
Retirement Savings with a Safe Harbor 401K plan with immediate vesting and company match
Long and short term disability coverage options
Life Insurance and travel insurance
Flexible PTO policy and 10 paid holidays
Reimbursement for certifications related to your role
Opportunity for career development, advancement and learning

Fulltime

Senior Interaction Designer

We’re looking for a skilled practitioner with significant experience in deliveri...

Location

United Kingdom

Salary:

55000.00 GBP / Year

NEC Software Solutions

Expiration Date

Until further notice

Requirements

Eligible for NPPV3 or SC and willing to go through the application processes
Significant experience in delivering design projects
Experience in facilitating user research and usability testing is desirable
Strong understanding of accessibility standards
Experience applying accessibility best practice across every project phase
WCAG 2.2 experience would be ideal
Experience in the GDS delivery approach including knowledge of the GDS design system, principles and service standard
Experience with service assessments is desirable
Can prototype in code to create dynamic prototypes using HTML, CSS and Javascript is desirable but not essential

Job Responsibility

Create end-to-end, evidence-based designs for services & products which are inclusive, accessible and planet-friendly
Champion user-centred design (UCD) approach
Lead multidisciplinary teams and clients in the pursuit of inclusive, accessible and planet-friendly services
Support the design team by inspiring and mentoring team members, including overseeing appraisals and professional development
Help to define the way our disciplines work together, and progress the way NEC Digital Studio does inclusive, sustainable design
Help NEC Digital Studio find and win work by spotting opportunities with clients and helping with proposals and pitches
Work with user researchers and service designers as part of a multi-disciplinary team to create designs based on research that meet user needs
Choose the right approaches to lead projects to outcomes that are great for the user, feasible to implement, and fit the client’s strategic vision
Lead on design workshops and design sprints with the team, senior stakeholders and users
Clearly explain complex problems and design decisions to non-design stakeholders

What we offer

Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/sell (FTE)
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A selection of flexible benefits to suit your individual needs
Free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects

Fulltime

Direct Solutions Consultant

Solutions Consultants/Architects are responsible for designing and implementing ...

Location

United States , Salt Lake City

Salary:

74000.00 - 98000.00 USD / Year

Addepar

Expiration Date

Until further notice

Requirements

Professional experience in Project management, Financial Services, or Consulting is preferred
Prior client-facing experience is a plus
Candidates must have superior communication, organizational, and time-management skills
An understanding of historical data conversion methodologies and different source systems (or willingness to learn)
Process-oriented with an eye toward continuous improvement
The ideal candidate must be independent, adaptable, and can thrive in a fast-paced environment
Strong interpersonal skills to train and communicate effectively with clients via email, on the phone, and face-to-face
Passion for technology and finance
Applicants must be legally authorized to work in the United States for any employer without requiring current or future visa sponsorship

Job Responsibility

Demonstrate technical and industry expertise to onboard users and client data onto Addepar
Deliver high-value client outcomes aligned with client expectations and transition seamlessly to a best-practice operating model
Effectively and proactively manage expectations both internally and externally throughout the entire project lifecycle
Ensure retention of clients driven by high client satisfaction and reference-ability
Lead scope change to deliver high-value client outcomes aligned with client expectations
100% compliance with gold standard responsibilities and documentation
Own historical data conversions from start to finish demonstrating Addepar’s best practice methodologies
Prioritize and context-switch effectively to complete simultaneous projects, seeing each through to the finish line
Proactively communicate project health and status to internal and external senior leadership
Think critically about how to improve our current processes and tools both internally and externally as our client base expands

What we offer

bonus
equity
benefits
reasonable accommodation for individuals with disabilities

Fulltime

Account Manager

We are looking for a skilled Account Manager with a strong technical background ...

Location

India , Mumbai

Salary:

Not provided

Dista

Expiration Date

Until further notice

Requirements

3-5 years of experience in Account Management, Customer Success, or a similar role, with a strong focus on solutioning and technical engagement
Strong technical acumen with a deep understanding of solutions and products, coupled with a passion for problem-solving
Proven track record of driving customer success, identifying new business opportunities, and contributing to revenue growth
Ability to analyze data, identify trends, and present actionable insights to clients and stakeholders
Exceptional communication skills, with the ability to lead client conversations, demonstrate professionalism, and handle complex situations with tact
A proactive and consultative approach to customer engagement, guiding clients toward successful outcomes
Strong collaboration and leadership skills, with the ability to influence cross functional teams and drive results
Comfortable working in a fast-paced environment, managing multiple priorities while maintaining a customer first mindset

Job Responsibility

Build and maintain strong customer relationships, ensuring success through effective solutioning, value delivery, and strategic guidance
Identify and pursue new business opportunities, contributing to revenue growth and expanding the customer base
Collaborate with cross-functional teams (Product, PreSales, Customer Success) to develop and implement customized solutions that meet client needs
Leverage data-driven insights to identify optimization opportunities, enhance client adoption, and drive success across all touchpoints
Manage the complete customer lifecycle, focusing on account growth, retention, and key performance indicators (KPIs) such as Adoption, CSAT, and NPS
Provide technical and strategic guidance to clients, offering actionable insights that empower informed decision-making
Own the success of client projects, working closely with Customer Success Managers (CSMs) and internal teams to resolve challenges and exceed expectations
Develop and execute customer success strategies aligned with business goals, ensuring positive outcomes for both clients and Dista
Lead client discussions, balancing technical expertise with business needs to drive value in every interaction
Track, analyze, and communicate progress toward customer objectives, refining strategies based on insights and trends

Fulltime

Group Account Director, Financial Services Clients

The Group Account Director will lead and grow our Financial Services vertical as...

Location

United States , New York

Salary:

Not provided

Amsive

Expiration Date

Until further notice

Requirements

10+ years of experience in an agency environment, with significant leadership responsibility across financial services or similarly regulated categories (Financial services experience required)
Demonstrated experience leading multiple accounts or a client portfolio, with accountability for strategic direction, client outcomes, and business growth
Proven track record of driving organic growth, expanding scope, and evolving client relationships beyond original engagements
Experience operating as the senior-most client lead, including executive-level relationships and ownership of complex client and internal escalations
Strong strategic judgment, with the ability to translate data, insights, and testing into clear recommendations and growth-focused decisions
Background in direct marketing or performance-driven environments, including acquisition, CRM, lifecycle, and retention strategies (direct mail experience required)
Comfort navigating compliance-heavy environments and guiding strategy within regulatory constraints
Experience leading and developing senior account talent, setting standards for strategic thinking, client leadership, and accountability
Confident, direct communicator with strong business acumen and the ability to influence clients and internal teams
Ability to balance client ambition with performance reality, operational discipline, and agency priorities

Job Responsibility

Serve as the senior day-to-day client partner across multiple financial services accounts
Lead executive-level relationships with banks, credit unions, lenders, insurers, fintechs, or investment brands
Navigate compliance-heavy environments with confidence and precision
Lead high-stakes conversations around performance, scope, and results
Anticipate client business challenges and proactively bring forward growth-focused solutions
Partner closely with Strategic Marketing to shape client business strategy, interpret data and insights, and identify long-term growth opportunities across the financial services vertical
Partner with client leadership to identify opportunities for acquisition, retention, cross-sell, and lifetime value growth
Guide integrated strategies across direct response, CRM, lifecycle, and brand performance
Ensure insights, analytics, and testing translate into clear recommendations and action
Challenge both clients and internal teams to think beyond execution toward long-term impact

Fulltime

Senior Manager, Amazon Advertising

The Senior Manager, Marketing role is a senior marketing leader responsible for ...

Location

United States , Lehi; Austin; Omaha

Salary:

120000.00 - 130000.00 USD / Year

Buy Box Experts

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Business, or a related field (MBA preferred but not required)
4-8+ years of experience in marketing or media leadership roles, preferably within an Amazon marketing agency, e-commerce brand, or digital media environment
Deep expertise in Amazon advertising (Sponsored Ads, DSP, attribution, retail readiness)
Strong fluency in broader digital marketing channels
Proven record of leading teams, owning client strategy, and driving measurable business outcomes for multiple brands
Experience presenting to C-suite stakeholders and navigating complex client organizations
Commercial acumen—comfortable discussing budgets, forecasting growth, and presenting ROI-based narratives to executive clients
Exceptional communication and storytelling skills—able to translate performance data into actionable strategic recommendations
Analytical mindset with a creative edge—able to blend data, insight, and brand strategy into cohesive marketing plans

Job Responsibility

Serve as the senior marketing lead for top-tier clients, driving strategic direction, performance outcomes, and client satisfaction across Amazon and marketplace platforms
Develop and execute data-driven marketing strategies that balance short-term ROI with long-term brand growth, leveraging insights to optimize spend and impact
Lead high-level client engagements, including growth discussions, business reviews, and new business pitches, while identifying opportunities for expansion
Mentor and develop a high-performing team of ad managers and specialists, fostering collaboration, innovation, and operational excellence
Partner cross-functionally with business development, creative, and strategy teams to strengthen processes, elevate marketing standards, and stay ahead of market trends

Fulltime

Senior Manager of Advertising

The Senior Manager, Marketing role is a senior marketing leader responsible for ...

Location

United States , Omaha; Austin; Lehi

Salary:

Not provided

Buy Box Experts

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Marketing, Business, or a related field (MBA preferred but not required)
4-8+ years of experience in marketing or media leadership roles, preferably within an Amazon marketing agency, e-commerce brand, or digital media environment
Deep expertise in Amazon advertising (Sponsored Ads, DSP, attribution, retail readiness) and strong fluency in broader digital marketing channels
Proven record of leading teams, owning client strategy, and driving measurable business outcomes for multiple brands
Experience presenting to C-suite stakeholders and navigating complex client organizations
Commercial acumen—comfortable discussing budgets, forecasting growth, and presenting ROI-based narratives to executive clients
Exceptional communication and storytelling skills—able to translate performance data into actionable strategic recommendations
Analytical mindset with a creative edge—able to blend data, insight, and brand strategy into cohesive marketing plans

Job Responsibility

Serve as the senior marketing lead for top-tier clients, driving strategic direction, performance outcomes, and client satisfaction across Amazon and marketplace platforms
Develop and execute data-driven marketing strategies that balance short-term ROI with long-term brand growth, leveraging insights to optimize spend and impact
Lead high-level client engagements, including growth discussions, business reviews, and new business pitches, while identifying opportunities for expansion
Mentor and develop a high-performing team of ad managers and specialists, fostering collaboration, innovation, and operational excellence
Partner cross-functionally with business development, creative, and strategy teams to strengthen processes, elevate marketing standards, and stay ahead of market trends

Fulltime

Client Outcomes Lead

Hearth Support Services

Location:
Australia , Glen Iris

Category:
Human Resources

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 13, 2026

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