Client Ops Lead Jobs

Hogarth

Location:
China, Shanghai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Client Ops Lead plays an active role in leading and running the agency operations to support his/her team in the execution of world-class marketing communications. As the Client’s central point-of-contact, the Client Ops Lead holds overall responsibility for the relationship with the Client and key stakeholders while ensuring Hogarth teams are engaged and motivated to perform.

Job Responsibility:

Possess a strong understanding of and consistently deliver against all contractual obligations, commercial arrangements, KPIs and SLAs with the Client
Build strong, trusting relationships with key stakeholders, manage perceptions and expectations
Conflict resolution
Operational planning and reviews
Possess a solid understanding of production processes and the environment and infrastructure in which production professionals succeed
Immerse into client’s business and proactively look for opportunities to enhance service levels
Able to interpret insights into a persuasive point of view using agency data relating to planning and tracking deliverables, budgets and resourcing
Ensure teams are engaged and motivated to perform
Recruiting and staffing
Plan and coordinate training/onboarding for incoming and existing teams
Conduct and manage performance appraisal
Team and one-on-one management/mentoring
Ongoing engagement with key bench staff
Point of escalation for Hogarth internal teams
Quarterly budget planning, re-forecast, reconciliation and analysis
Monitor budget utilization across teams and flag issues to Client
Monitor P&L to ensure a healthy and sustainable account
Manage resourcing across teams by monitoring utilization and productivity
Ensure full compliance with all financial procedures and policies
Manage and maintain a continual focus on cost and revenue
Contribute to budgeting and forecasting process
Meet/exceed financial and KPI targets
Security and contract compliance
Logistics
Office and systems setup

Requirements:

Extensive client servicing experience, managing accounts/teams for a multinational creative agency
Good understanding of Greater China business culture and ways of working
and being able to integrate that with a worldwide MNC culture
Able to work with global counterparts in the business (eg. Operations Director, Managing Director, SMEs)
Strategic thinker who can proactively and consistently provide various scenarios to achieve our ambitions and needs
Flexible leader who can operate at various levels of leadership
Excellent clients management skills, including direct clients and partner agencies
Highly organized, meticulous, client-focused and proactive
A collaborative, empathetic and visionary leader
Able to lead a team of 30+ people (FTE/FTC) and up to additional freelancers at any given time.
People person, able to build rapport with clients, colleagues and partner agencies.
Strong commercial acumen and numeracy skills
Demonstrable agency management and high-level problem-solving skills
An excellent networker with exceptional people management skills
Language skills: Bilingual in Mandarin & English speaking and writing skills are essential
Tenacious, have a go-getter attitude as one of the key KPIs is a business development
Resilience and ability to work under pressure
The ideal candidate is self-motivated, flexible and process-driven but able to deal with rapid change in a fast-paced, deadline-driven environment

Additional Information:

Job Posted:
December 09, 2025

Work Type:

On-site work

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Client Ops Lead