Client Operations Specialist

The Client Operations Specialist (COS) will support the North America Operations Team by helping ensure that operational processes, standards, key performance indicators (KPIs), and service level agreements (SLAs) are met and exceeded. This role will help maintain compliance with internal policies and regulatory requirements. In addition, they will provide support to the Head of National Projects & Operations Support, with various North America projects and initiatives. Key responsibilities include assisting with Account Receivable management to ensure proper financial alignment, providing support in month-end activities such as Left to Bill (LTB) and the accrual process. The COS will help drive strategic process improvements and technology enhancements across North America and serve as a subject matter expert for specific operational processes. Additional responsibilities will include assisting with strategic planning, coordinating internal workflows, ensuring adherence to compliance and regulatory standards, and supporting the broader operational objectives of WTW. Through cross-functional collaboration, this role contributes to improving operational efficiency, reinforce financial initiatives, and supporting the overall success of the organization.