CrawlJobs Logo

Client Operations Manager

ethoslife.com Logo

Ethos

Location Icon

Location:
India , Bangalore

Category Icon
Category:
Finance

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Client Operations Manager leads a team responsible for delivering high-quality policy servicing and customer support across the policy lifecycle. This role is accountable for team performance, operational excellence, and consistent delivery of compliant, customer-first experiences.As a people manager, you will develop and coach team members, drive performance against service and quality metrics, and partner cross-functionally to improve processes, resolve systemic issues, and scale operations effectively. This role requires strong judgment, leadership presence, and the ability to balance day-to-day execution with strategic improvement initiatives.

Job Responsibility:

  • Lead, coach, and develop a team fostering a culture of accountability, collaboration, and continuous improvement
  • Conduct regular one-on-ones, performance reviews, goal setting, and career development planning for direct reports
  • Support hiring, onboarding, and training of new team members in partnership with People and Operations leadership
  • Serve as an escalation point for complex customer, policy, or performance-related issues
  • Own day-to-day operations for the team, ensuring consistent execution of policy servicing, documentation, and customer communication
  • Monitor and manage team performance against key metrics including productivity, quality, SLAs, compliance, and customer experience
  • Ensure adherence to regulatory requirements, internal controls, and Ethos policies across all client interactions
  • Identify trends in case volume, error rates, or customer feedback and take corrective action as needed
  • Partner closely with Product, Engineering, Compliance, Legal, Carrier Relations, and Partnership Operations to resolve complex issues and drive operational alignment
  • Provide operational input into product or process changes, representing the voice of Client Operations
  • Collaborate with stakeholders to address root causes of recurring issues and prevent downstream impacts
  • Identify operational inefficiencies, risks, or gaps and lead initiatives to improve workflows, tooling, and documentation
  • Drive standardization and best practices across the team to support scalability and consistency
  • Support implementation of new tools, systems, or processes, ensuring team readiness and adoption
  • Contribute to strategic planning and roadmap discussions related to Client Operations
  • Prepare and deliver regular reporting on team performance, trends, risks, and improvement initiatives to leadership
  • Communicate clearly and effectively with internal stakeholders regarding operational status, challenges, and outcomes
  • Reinforce transparency and ethical standards in all communications and decisions

Requirements:

  • 6+ years of experience in operations, customer support, client services, or a related field
  • 3+ years of people management experience, preferably leading frontline or operations teams
  • Experience in life insurance, financial services, or another highly regulated industry strongly preferred
  • Proven ability to manage performance, coach team members, and drive measurable results
  • Strong understanding of operational metrics, quality frameworks, and compliance requirements
  • Excellent verbal and written communication skills, with the ability to influence across levels
  • Demonstrated success leading process improvement and change management initiatives
  • Strong organizational and prioritization skills in a fast-paced environment
  • Ability to make sound decisions with incomplete information and manage ambiguity effectively
  • Bachelor’s degree preferred

Additional Information:

Job Posted:
January 05, 2026

Work Type:
On-site work
Icon
Ethos - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Client Operations Manager

Client Event Operations Manager

In partnership with Branch and functional leadership, the Client Event Operation...
Location
Location
United States , Syracuse
Salary
Salary:
62000.00 USD / Year
aus.com Logo
Allied Universal®
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
  • Prior work experience as a team leader, preferably in event, customer, or protective services industry
  • Proven ability to influence key business partners
  • Ability to build strategic vision and drive organizational change
  • Strong organization and planning skill with the ability to work in and define ambiguity/gray areas
  • Advanced computer skills and proficiency
  • Strong inter-personal and networking skills with a strong ability to work in a team environment
  • Ability to multi-task, discerns patterns in detail
  • Excellent oral and written communication skills
Job Responsibility
Job Responsibility
  • Maintain future work schedules by only assigning appropriately trained personnel
  • implement and improve detailed tracking staff and their completed training and certifications
  • develop and implement staffing plans to ensure physical security workforce is prepared for emergency operations as well as long-term growth of the workforce
  • Act in an Event Management oversight capacity to ensure effectiveness of event staff to ensure they are meeting vendor and client expectations
  • develop and implement quality assurance programs
  • provide expert advice regarding resolution of any shortcomings
  • In partnership with Hiring Specialist and Recruiting team, maintain active involvement in the recruitment, interviewing, selecting, and training of new employees
  • participate in the completion of performance appraisals, handling employee grievances or complaints and disciplining employees after consultation with the Branch Manager/General Manager
  • Establish and maintain an onsite inventory of critical supplies in collaboration with the site team to include but not limited to emergency medical provisions, emergency rations, flashlights, batteries, inclement weather clothing, etc.
  • Make independent decisions when assigning personnel to work schedules to match competencies to the specific post while balancing officer utilization to reduce non-billable overtime to meet specified business goals
What we offer
What we offer
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company’s 401(k)plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
  • Employee Assistance Program
  • Employee Discount Program
  • Tuition Discount Program
  • Training & Career Development Programs
  • Fulltime
Read More
Arrow Right

Manager, Client Operations

At CVS Health, we’re building a world of health around every consumer and surrou...
Location
Location
United States , Woonsocket, RI
Salary
Salary:
81848.00 - 117000.00 USD / Year
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master’s degree (or foreign equivalent) in Computer Science, Computer Engineering, Electrical/Electronics Engineering, Information Technology, or a related field and two (2) years of experience in the job offered or related occupation
  • Requires two (2) years of experience in each of the following: SQL and DB2
  • Software testing, quality assurance, and troubleshooting
  • Developing backend services, performing code reviews, and collaborating with peers on software development solutions
  • Data analytics on large data sets in healthcare, business, or retail sector
  • Extract/Transform/Load (ETL) processes
  • Conducting impact analysis, requirement, and estimation documents
  • Writing architectural and technical design documents
Job Responsibility
Job Responsibility
  • Plan and guide technology projects, serving as liaison between business and technical aspects of projects
  • Duties include: plan project stages and assess business implications for each stage, monitoring progress to assure deadlines, standards, and targets are met
  • analyze requirements documentation including business process flows, outcome diagrams, PI planning, story refinement, creation of definitions, demos, and project governance
  • direct product analysis to gain a comprehensive understanding of internal and external environmental influences and competitive pressures - incorporates results into product roadmap and overall product strategy
  • translate data points and business processes, understanding data patterns and identifying defects in order to implement technical projects on schedule
  • conduct fact-finding and independent research to design creative, progressive technology solutions for software issues
  • conduct business impact analysis of system defects, control/audit deficiencies, outages, and enhancements
  • execute queries with data processing applications to generate key data points needed to explain technology project development and implementation to management stakeholders
  • utilize SAFe Agile methodologies, writing features and user stories, acceptance criteria, API mapping and Project Management Tools such as CA Clarity PPM, Rally, MS Project, MS SharePoint, and MS Office Suite
  • manage project teams
What we offer
What we offer
  • The Company offers a full range of medical, dental, and vision benefits
  • Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees
  • The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits
  • CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners
  • As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year
  • Fulltime
Read More
Arrow Right

Global Head of Securities Finance Client Operations

The successful individual will be a key member of the Securities Finance Operati...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Senior and relevant experience, including significant years of experience in a managerial role within Operations, and/or a similar position with a strong internal operational focus on client-related activities
  • Subject Matter Expertise in multiple or specific skill sets, business areas, or products relevant to Operations
  • Exceptional internal stakeholder management skills, with the ability to build long-term relationships with business partners (e.g., Client Executives, Product teams) and senior stakeholders
  • Outstanding communication and presentation skills, capable of leading senior internal stakeholder meetings (e.g., Steering Committees) to discuss client-related operational matters and strategies
  • Significant industry knowledge and experience
  • Robust commercial awareness and understanding of the Securities Finance business is a benefit.
Job Responsibility
Job Responsibility
  • Develop, implement, and maintain comprehensive client scorecards, integrating key performance indicators such as Straight-Through Processing (STP) rates and wallet share
  • Review and drive decrease of client related manual, bespoke and End-User Computing (EUC) processes
  • Serve as the primary point of contact for client inquiries from Business Unit, efficiently triaging and directing them to the appropriate internal subject matter experts
  • Centralise reporting of client escalations and complaints
  • Assess the potential impact of new client engagements and product launches on operational capacity, risk exposure, and the introduction of new End-User Computing (EUC) tools
  • Engage with Product on changes requested by existing clients
  • Evaluate the impact of such changes on STP and overall operational efficiency
  • Manage the execution of operational aspects of change management
  • Proactive risk management and cooperation with necessary internal stakeholders to minimise operational and project risk
  • Advise and coach new or junior level staff on procedures and work processes across multiple departments.
What we offer
What we offer
  • Competitive base salary reviewed annually
  • Hybrid working model (up to 2 days working at home per week)
  • Business casual workplace
  • Additional benefits to support you and your family to be well, live well, and save well.
  • Fulltime
Read More
Arrow Right

Manager Client Technology (Duty Manager)

Altera, a member of the N. Harris Computer Corporation family, delivers health I...
Location
Location
India
Salary
Salary:
Not provided
uk.alterahealth.com Logo
Altera Digital Health Inc. UK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Major Incident / Critical issue early detection and fast remediation for all matters during their shift
  • Ensuring all client requests, incidents and problems are addressed in a timely and professional manner
  • Stand up calls with their team managing proper hand-over of activities and client status between shifts and teams
  • Allocating resources, as necessary, across teams to provide efficient, effective resolution of issues
  • Identify and implement operational process improvements across teams
  • Provide detailed and accurate job performance feedback for each resource working under their guidance
  • Change Approver, Quality controller and Post change validation functions within their Shift
  • Supervision of employee attendance and participation
  • Assisting the Shift Site Reliability Engineers in client communication and escalations
  • Inspiring and Motivating the employees on their rotating shift
  • Fulltime
Read More
Arrow Right

Senior Operations Manager

We are seeking a highly skilled and motivated Senior Operations Manager to lead ...
Location
Location
United Kingdom , Hartlepool
Salary
Salary:
Not provided
necsws.com Logo
NEC Software Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a senior operational leadership role, ideally within government services, public sector contracts, or similar regulated environments
  • Strong track record of managing managers and large, diverse teams
  • Demonstrable experience in client relationship management, particularly with government or public sector partners
  • In-depth understanding of quality management, compliance frameworks, and operational performance metrics
  • Excellent communication, negotiation, and influencing skills
  • Strong problem-solving and decision-making capability with a focus on outcomes
  • A collaborative leadership style, with the ability to inspire and engage teams
  • Candidates must be able to demonstrate a pre-existing right to work and travel within the UK
Job Responsibility
Job Responsibility
  • Provide strong leadership to Operations Managers, setting clear expectations and holding accountability for performance and service delivery
  • Build a high-performing, motivated workforce by creating a positive, supportive, and inclusive team culture
  • Ensure high levels of staff engagement, retention, and productivity across all divisions
  • Oversee day-to-day delivery of entitlement services, ensuring high utilisation of resources and consistent achievement of service level agreements (SLAs)
  • Monitor and drive operational efficiency, process improvement, and standardisation across service lines
  • Anticipate operational challenges and develop proactive solutions to mitigate risks
  • Act as a senior point of contact for client organisations, building trusted relationships with local and central government partners
  • Ensure client requirements are understood, interpreted, and consistently delivered to a high standard
  • Provide clear communication and reporting to both internal stakeholders and external partners
  • Ensure strict adherence to compliance requirements, contractual obligations, and regulatory frameworks
What we offer
What we offer
  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/ sell
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A fantastic selection of flexible benefits to suit your individual needs
  • Invaluable employee assistance programme
  • All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects
  • Fulltime
Read More
Arrow Right

Audit Manager - Operational Risk Management

The Audit Manager is an intermediate level role responsible for performing compl...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A suitable level of Internal Audit experience ideally coupled with Risk Management Financial Services experience working within a global model and cross-regional teams
  • Proven ability to execute concurrently on a portfolio of high-quality deliverables according to strict timetables
  • Demonstrated ability to implement continuous improvement and innovation in audit tools and techniques
  • Self-Starter to proactively identify risks in the business
  • Related certifications (CPA, ACA, CFA, CIA, CISA or similar) preferred
  • Effective verbal, written and negotiation skills
  • Effective project management skills
  • Effective influencing and relationship management skills
Job Responsibility
Job Responsibility
  • Consistently develop, execute and deliver audit reports in a timely manner, in accordance with Internal Audit and Regulatory standards
  • Review and approve the Business Monitoring Quarterly summary and serve as lead reviewer for all reviews
  • Collaborate with teams across the business and determine impact on overall control environment and audit approach
  • Manages audit activities for components of Operational Risk Management, including a portion of the audit annual plan
  • Advise the business on change initiatives, while advancing integrated auditing concepts and technology adoption
  • Recommend interventions to issues, propose solutions for risk and control problems, partner with Directors and Managing Directors to develop approaches for broader corporate issues
  • Apply in-depth understanding of Internal Audit standards, policies and regulations to a specific product or function area
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
What we offer
What we offer
  • This is a fantastic opportunity to gain exposure to many parts of the business and to use your technical skills in a different way
  • This is a role that will offer you the opportunity to build and develop an in-depth knowledge within Internal Audit and drive your career forward
  • Fulltime
Read More
Arrow Right

Client Operations Associate

The Client Services Department ensures smooth operations and serves as the front...
Location
Location
United Kingdom , London
Salary
Salary:
38000.00 - 50000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Operational experience, preferably in asset management
  • Strong client service ethos
  • Positive attitude
  • Collaborative spirit
  • Diligence and attention to detail
  • Proactive
  • Eager to build relationships
  • Interest in the organisation's future direction
Job Responsibility
Job Responsibility
  • Data Entry
  • Report Generation
  • Client Onboarding
  • Dealing and Settlement
  • Cash Management
  • Enquiry Management
  • Call Handling
  • Ad-Hoc Projects
What we offer
What we offer
  • Culture where your voice is valued
  • Training and Development
  • Recognition of Performance
  • Contributing to Change
  • Equality, Diversity, and Inclusion
  • Fulltime
Read More
Arrow Right

Education Catering Operations Manager

We are looking for an experienced Operations Manager to manage a group schools, ...
Location
Location
United Kingdom , Blackpool
Salary
Salary:
Not provided
caterlinkltd.co.uk Logo
Caterlink
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous catering and operational management experience is essential
  • Bags of confidence and credibility
  • Able to lead and motivate and really develop your teams
  • Commercially astute
  • Prepared to roll your sleeves up and help the teams when you need to
  • Belief in living by KPIs: Health & Safety, Retention, Quality and Finance
  • Belief that People, Perception, Passion and Pride could enhance growth, success and development
  • Successful applicants will be required to complete an enhanced DBS disclosure
Job Responsibility
Job Responsibility
  • Manage a group schools, which will be a mix of primary schools, secondary schools and colleges
  • Create strong client relationships across your portfolio of schools
What we offer
What we offer
  • Competitive salary plus a performance-related bonus
  • Monthly car allowance or company car
  • 33 days holiday inclusive of bank holidays
  • Eligible to join our Workplace Pension Scheme with Aviva
  • Private health care with BUPA
  • Fully expensed company laptop + mobile phone
  • Virtual GP for you and your family (eligibility rules apply)
  • Access to our Employee Discount Platform
  • Employee Assistance Program and Virtual GP benefits free of charge
  • Blended learning programme that can include formal qualifications including Apprenticeships, classroom training, eLearning and on the job training
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy