Client Operations Lead Job at Terra

Client Operations Lead

Terra

Location:
United States

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We’re looking for a project manager with a proven track record of delivering complex digital marketing initiatives and leading cross-functional teams. In this role, you’ll own the delivery and operational success of key client projects, streamline workflows, and serve as a trusted partner to clients — helping them turn strategic goals into real results. This is a mid-to-senior level position with opportunities to mentor others and influence how we deliver work across the agency.

Job Responsibility:

Own the successful delivery of projects across your book of accounts, from kickoff through completion
Build strong, trust-based relationships with clients and act as a strategic partner
Proactively surface opportunities, risks, or gaps to clients before they become problems
Lead cross-functional teams spanning strategy, content, design, paid media, and web development
Be an advocate for both the client and the team, balancing empathy with accountability
Create and maintain structured project plans, timelines, and trackers
Lead recurring client meetings with clarity and confidence
Ensure on-time delivery of all work
Gather client inputs, approvals, and feedback efficiently
Communicate actively and transparently with internal teams and clients in real time
Review deliverables for accuracy, alignment with objectives, and overall quality
Track project goals and ensure measurable progress toward client outcomes

Requirements:

At least 4 years of experience in a fast-paced agency environment
Experience leading cross-functional project teams and managing client communications end to end
Skilled at managing deadlines, dependencies, and shifting priorities
Comfortable leading client conversations, asking thoughtful questions, and translating abstract goals into actionable plans
Proactive, resourceful, and unafraid to dive into the details
Flexible and fast-moving, able to switch contexts easily while maintaining focus and clarity
Experienced with project management tools like ClickUp, Asana, or Airtable
Primarily based in Eastern Time hours (9:00am–6:00pm ET), with flexibility to meet with clients and collaborate with international team when needed

What we offer:

Unlimited paid time off
4 mental wellness days per year
100% company funded health insurance, with dental and vision options
401(k) plan
Permanent remote work option
Summer Fridays (office closes at 3:00 PM) and Fall/Winter/Spring Fridays (office closes at 5:00 PM)
Monthly wellness stipend
Quarterly employee appreciation gift
One-time reimbursement for work from home equipment
Monthly team bonding sessions / happy hours
Pre-tax commuter benefits

Additional Information:

Job Posted:
January 15, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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