Client Operations Lead Jobs

Hogarth

Location:
India, Mumbai

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As part of the Client Services Operations Department, you play a central role in the business and are pivotal to the smooth running of your account(s). You will be required to have a good hold on account handling and provide support to your line manager by managing projects from brief to final delivery, on time and budget. You will need to be client focused and able to demonstrate good communication, organization and time management skills to manage both your clients and internal departments, while always focusing on quality, process and profitability.

Job Responsibility:

Demonstrate a thorough understanding of the Hogarth business model, services and technology
Ensure a thorough understanding of the contractual obligations, commercial arrangements & SLAs of your account and ensure specific details are understood by the wider team where relevant
Ensure optimum productivity levels are achieved and team morale is high
Review team structure and resource on an ongoing basis to ensure client is serviced appropriately whilst maintaining agreed profitability
Ensure succession plan is in place for the complete Client Servicing team and liaise with other Dept. heads regarding wider team members where appropriate
Coach and develop the team in their role to ensure achievement of their Personal Development
Manage internal admin, holidays, sick days etc. and take responsibility for all timesheet accuracy from any direct reports
Ensure clients understand agreed workflows and manage them through the process
Set and manage client expectations deliverables and timeframes
Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible
Identify areas for improvement of existing workflow and processes which could benefit Hogarth and/or the client
Build strong day to day relationships with all clients and agency stakeholders
Strive to better client and stakeholder relations
Identify training opportunities for clients to ensure their adherence to processes & improve workflow
Co-ordinate between all relevant parties - internal (Print, Broadcast, Digital etc) and external
Consistently deliver against all contractual obligations include SLAs and KPIs
Keep your manager updated on status of projects
Monitor internal workflows, identify areas for improvement and make recommendations
Act as a brand QC/Guardian – always ensure brand guidelines, Q C checklists and procedures are followed
Ensure all parties are aware of brand and Q C guidelines, ensure internal summaries are developed and distributed if necessary
Highlight and resolve quality control issues
Ensure the best external talent is always used – freelancers, translators, proofreaders,copywriters, planners where necessary
Prepare accurate cost estimates based on contracted rates and ensure all estimates are approved by your manager
Contribute to profitability of accounts, budgeting and forecasting process
Proactively seek and identify new revenue opportunities in existing clients or prospects and inform your manager
Support the team in developing proposals for any new revenue opportunities
Build and maintain a client business development

Requirements:

14 plus years managing and servicing international accounts
Experience working in Digital & TV/ Broadcast will be an added advantage
Strong time management/prioritization skills
Strong project management skills
Can do attitude and an ability to work under pressure
Strong interpersonal and communication skills
Fluent oral and written English
Strong numeracy skills
Highly organized, detail oriented, client focused and proactive
Experience of running a strong dynamic account team including resource planning
Strong IT literacy, including Word, Excel, PowerPoint/Keynote

Additional Information:

Job Posted:
December 09, 2025

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Client Operations Lead