Client Operations Executive

• Execute daily operational activities for assigned clients in accordance with contractual terms and standard service agreements
• Set up, maintain, and update client programs and system configurations
• Manage operational tasks including Cardholder updates, whitelist/blacklist maintenance, renewals, and program data accuracy
• Investigate, process, and document disputes, complaints, ensuring timely and satisfactory resolution
• Run monthly client reports, billing information, and operational data, ensuring delivery within established SLAs
• Provide operational administrative support to the Client Operations Manager and Client Account Managers as required
• Respond to basic client queries and requests promptly and professionally
• Maintain positive working relationships with internal teams, global partners, clients, and third‑party suppliers
• Participate in weekly, monthly, and quarterly stakeholder meetings as needed to understand priorities, workloads, and client requirements
• Support the handover of new clients from Commercial into Operations, ensuring all requirements are clearly understood and documented
• Coordinate onboarding of new associate and wholesale programs, ensuring client requirements are captured and implemented accurately
• Set up program details in the back‑office system following standard processes and operational best practice
• Conduct end‑to‑end operational testing for new deals, implementations, or system developments prior to launch
• Prepare and distribute internal client information sheets and supporting documentation
• Create, maintain, and update operational procedures, ensuring accuracy and alignment with business standards
• Ensure internal documentation contains up‑to‑date client and program information accessible across the organization
• Participate in revisions of globally shared processes, utilizing data to identify gaps and opportunities for operational excellence
• Adhere to business processes and compliance standards across all operational activities
• Contribute to operational projects and initiatives aimed at improving efficiency, quality, and scalability
• Support the creation of new operational solutions that meet evolving commercial and client needs
• Raise operational issues, system bugs, and improvement opportunities on behalf of the team
• Assist in documenting processes and supporting materials for training, education, and business awareness

• Fluent Spanish essential (Spoken and Written)
• Detail oriented and quality focused with project coordinator skills
• Excellent attention to detail and good administrative skills
• Strong mastery of MS Office tools including Word, Excel and PowerPoint
• Self-motivated with ability to prioritize, manage multiple requests simultaneously, and meet deadlines with an understanding of service level standards
• Excellent listening, verbal, interpersonal, written and communication skills
• Candidate must be able to demonstrate problem solving skills in combination with a methodical & structured approach to work
• High School Diploma or equivalent

Portuguese as a plus

• 100% employer paid medical, dental, life & LTD insurance for employees
• 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
• Supplemental Insurance including STD, additional Life
• Priority Pass Membership
• Global Mentoring Program
• Wellness Programs
• Lifestyle Benefits