Client Operations Executive Job at Collinson (Hong Kong)

Operations & Client Support Executive

Are you ready to dive into a dynamic role where every day brings new challenges?...

Location

United Kingdom , Sevenoaks

Salary:

12.50 - 15.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in scheduling or account management within maintenance, construction, or facilities
Strong multitasking and organisational skills in a fast-paced setting
Excellent communication and problem-solving abilities
Commercial awareness and confidence in quoting and invoicing
Familiarity with CRM systems (Big Change experience is a plus)
Ability to foster client relationships and drive business growth.

Job Responsibility

Engineer Scheduling & Diary Management: Allocate reactive maintenance jobs based on engineer skills, location, and availability
Client Account Management: Manage up to 10 key accounts, ensuring client needs are met and expectations exceeded
Quoting & Commercial Oversight: Prepare quotes for small works and follow-on jobs
coordinate engineer availability and seek approvals
Invoicing & Financial Admin: Process invoices accurately and promptly upon job completion
Job Tracking & Closure: Maintain up-to-date records with notes, photos, and documentation
Supplier Coordination: Order and track materials while liaising with suppliers for timely delivery
Issue Resolution: Address delays and complications swiftly and efficiently
CRM Management: utilise systems internal systems to streamline scheduling and account management
Performance Monitoring: Track KPIs such as first-time fix rates and client satisfaction.

What we offer

Weekly Pay
Up to 28 days annual leave
Dedicated consultant to support your job search
First opportunity to see permanent positions
Access to free eyecare vouchers
Temp of the Month awards
Timesheets can be completed on mobile devices
Perks at work
Discount schemes
Access to Well-being platforms.

Fulltime

Global Head of Securities Finance Client Operations

The successful individual will be a key member of the Securities Finance Operati...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Senior and relevant experience, including significant years of experience in a managerial role within Operations, and/or a similar position with a strong internal operational focus on client-related activities
Subject Matter Expertise in multiple or specific skill sets, business areas, or products relevant to Operations
Exceptional internal stakeholder management skills, with the ability to build long-term relationships with business partners (e.g., Client Executives, Product teams) and senior stakeholders
Outstanding communication and presentation skills, capable of leading senior internal stakeholder meetings (e.g., Steering Committees) to discuss client-related operational matters and strategies
Significant industry knowledge and experience
Robust commercial awareness and understanding of the Securities Finance business is a benefit.

Job Responsibility

Develop, implement, and maintain comprehensive client scorecards, integrating key performance indicators such as Straight-Through Processing (STP) rates and wallet share
Review and drive decrease of client related manual, bespoke and End-User Computing (EUC) processes
Serve as the primary point of contact for client inquiries from Business Unit, efficiently triaging and directing them to the appropriate internal subject matter experts
Centralise reporting of client escalations and complaints
Assess the potential impact of new client engagements and product launches on operational capacity, risk exposure, and the introduction of new End-User Computing (EUC) tools
Engage with Product on changes requested by existing clients
Evaluate the impact of such changes on STP and overall operational efficiency
Manage the execution of operational aspects of change management
Proactive risk management and cooperation with necessary internal stakeholders to minimise operational and project risk
Advise and coach new or junior level staff on procedures and work processes across multiple departments.

What we offer

Competitive base salary reviewed annually
Hybrid working model (up to 2 days working at home per week)
Business casual workplace
Additional benefits to support you and your family to be well, live well, and save well.

Fulltime

Travel Operations Executive

Our client is a luxury travel tour operator who create bespoke tailored private ...

Location

United Kingdom , Edinburgh

Salary:

32000.00 GBP / Year

Antella Travel Recruitment

Expiration Date

Until further notice

Requirements

Previous experience in an operations focused role within the travel industry
Good travel product knowledge of the UK, Scotland and Ireland
Excellent organisational and administrative skills with strong attention to detail
Ability to manage multiple tasks and deadlines in a dynamic environment
Strong communication skills and a collaborative working style

Job Responsibility

Coordinate all operational elements of client itineraries, including accommodation, activities, guides, transport, and special experiences
Manage relationships, bookings and confirmations with suppliers, ensuring accuracy and timely delivery
Provide an end-to-end service for clients from post booking to travel and return home
Serve as a point of contact for operational queries from colleagues
Ensure all client needs, preferences, and special requirements are reflected and executed in trip arrangements

What we offer

Hybrid working arrangements
Monday to Friday
23 days annual leave + bank holidays
Company pension scheme
Private health plan
Personalised training and development
Fam trips and discounted travel

Fulltime

Nightshift Operations Executive

Our client is seeking a highly organised and experienced Nightshift Operations E...

Location

United Kingdom , Feltham

Salary:

34000.00 - 40000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong communication and organisational skills
In-depth knowledge of AOG/NFO and express logistics operations
Professional approach to high-pressure situations
Solid understanding of HMRC customs procedures, including import/export entry submissions
Proficient in Excel, CRM systems, BoxTop, and CDS
Customer-focused with a proven ability to build and maintain strong client relationships in a target-driven environment

Job Responsibility

Deliver exceptional customer service to express clients during night operations
Manage the shared operational inbox and ensure timely responses to all enquiries
Resolve operational issues and customer concerns efficiently and professionally
Ensure accurate and timely sales invoicing and job costing
Process import/export documentation and submit customs entry declarations
Maintain up-to-date knowledge of market trends, services, and internal processes
Build and maintain strong internal and external relationships
Document client-specific business processes and requirements
Conduct self-audits to ensure compliance with HMRC export/import regulations
Monitor and manage inbox activity to ensure prompt and accurate communication

Fulltime

Campaign Operations Executive

The Campaign Operation Executive role reports to the Head of Campaign Operations...

Location

United Kingdom , London

Salary:

Not provided

Talon

Expiration Date

Until further notice

Requirements

Previous Out of Home industry experience is desirable
A good standard of written and spoken English
Excel skills are essential
Previous experience understanding and working with data is a benefit but not essential
A high level of attention to detail is essential to deliver successful client campaigns without errors
A good understanding of UK geography is helpful to assist with the distribution of campaigns
Ability to manage expectations and people in time-pressured situations
Ability to clearly communicate written and verbally
Willingness to share knowledge and further personal development
Ability to work as part of a team and build good relationships with external suppliers

Job Responsibility

Drive the processes that deliver a booked plan into a live campaign
Ensure campaign execution is a smooth process
Provide clients with all the information and services needed to create successful out of home campaigns
Steward the production process
Manage inventory booked for our campaigns and that which flows through our proprietary ad-tech platforms
Lead the verification of campaign posting and play out reports for our campaigns
Reconcile when discrepancies are found
Foster good relationships internally and externally with media owners and suppliers
Be at the forefront of addressing any issues that arise
Contribute to always striving to make our internal processes as efficient as possible

Freight Operations Executive

As an Air Freight Specialist at Aramex, you will be the driving force behind our...

Location

Salary:

Not provided

Aramex

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business or any other field
3-4 years of relevant working experience in the Freight Forwarding industry
Experience in operations and broad knowledge of regulations
Cargowise experience preferred
Excellent MS office skills: Word, Excel and Power Point
Good commands in professional emails writing

Job Responsibility

Execute import and export shipments from initial quote to final delivery, ensuring smooth and efficient movement of goods
Handle both LTL and FTL shipments, including hazardous materials following all required regulations
Arrange for the collection of Delivery Orders (DOs) and Bills of Lading (B/Ls)
Coordinate customs clearance procedures and ensure all necessary documentation is accurate and complete
Submit shipping instructions to relevant parties
Schedule both hazardous and non-hazardous shipments accurately and efficiently
Monitor and maintain a 100% update rate for milestones and status within CargoWise
Monitor supplier invoices and performance to ensure cost-effectiveness
Complete job costing and billing tasks accurately
Maintain clear communication with suppliers and clients throughout the shipment process

Operation Executive - Financial Services

We are hiring for a leading financial services company seeking a highly motivate...

Location

Hong Kong , Hong Kong

Salary:

18000.00 - 25000.00 HKD / Month

Randstad

Expiration Date

January 03, 2026

Requirements

Bachelor's Degree in Business, Finance, Administration, or any related discipline
Prior office or administrative experience is a plus, but fresh/recent graduates are very welcome
Experience handling specific financial product-related cases will be favorably considered
Highly conscientious, possessing excellent attention to detail and a strong sense of accuracy
Proactive, independent, and self-motivated with strong problem-solving and interpersonal skills
Excellent command of both written and spoken English and Cantonese is required
Proficient in MS Office suite (Word, Excel, and PowerPoint)

Job Responsibility

Process Execution & Compliance: Perform daily administrative tasks necessary for the initiation and maintenance of client products and services, ensuring strict adherence to all internal guidelines and regulatory standards
Workflow Coordination: Act as a critical liaison between internal stakeholders, administrators, and international service centers to manage new accounts, renewals, amendments, and service requests efficiently
Case Management & Resolution: Handle, examine, and resolve various client cases according to established company philosophies and operational guidelines, focusing on ensuring fair and timely outcomes
Stakeholder Communication: Professionally manage inquiries and requests from external partners and clients regarding product administration, account status, and specific cases
Operational Improvement: Proactively identify areas for process enhancement, provide constructive feedback on operational bottlenecks, and assist in maintaining and updating crucial procedural documentation (SOPs)
System Testing: Participate in the user acceptance testing (UAT) for new business processes and technological system rollouts

!

Operations Executive

Ensure the security and profitability of Bibby through efficient, accurate and e...

Location

United Kingdom , Brentwood

Salary:

27000.00 GBP / Year

Bibby Financial Services

Expiration Date

January 12, 2026

Requirements

Desire to learn and grow with the FX business
Working in an office environment in a role which required rapid and accurate handling of data or processes
Experience of regular client and internal team interaction demonstrating excellent customer service
Understanding of generic internal systems and commonly used software packages such as MS Office

Job Responsibility

Ensuring FX Payments and transactions are validated, processed and released in an accurate and timely manner
Inputting and approval up to agreed limits, of funds transfer information within deadlines directly into SWIFT
Initiating and concluding investigations during the course of daily activity
Ensuring that security is maintained within the systems and authorisation levels
Supporting client service by liaising and assisting with front office activities
Maintaining a sound understanding of the risks and controls associated with their role
Prioritizing workload in a busy environment supporting multiple FX deals and business units

What we offer

Private healthcare for you and your family
Company pension scheme
Wide range of flexible benefits, such as gym membership, technology, or health assessments
Access to an online wellbeing centre
Range of discounts from many businesses
25 days holiday which increases with service and options to buy or sell more

Fulltime

Client Operations Executive

Collinson

Location:
Hong Kong , Hong Kong

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 01, 2026

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