Client Operations Associate Jobs

Client Operations Associate

Copper.co

Location:
United Arab Emirates, Abu Dhabi

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Client Operations Associate in our Operations Team, you will play a crucial role in ensuring the success and satisfaction of our valued institutional clients and internal stakeholders. You will serve as the first line of defence for technical inquiries, support, troubleshooting issues, providing an exceptional client experience through expert guidance.

Job Responsibility:

Provide technical support to institutional clients, addressing their queries, troubleshooting issues, and ensuring a smooth experience
Take ownership and accountability of all incoming queries and managing client expectations under time pressures
Work closely with clients to understand their technical requirements
Collaborate with internal stakeholders across the firm to effectively resolve client queries
Gather client feedback and insights, relaying this information to our product development teams
Stay up to date with industry trends and the latest market developments, ensuring you are well-equipped to address client inquiries and provide expert guidance
Representing the values of Copper with the firms best interests, whilst ensuring what we do is for the benefit of the client, always acting with integrity

Requirements:

Proven experience in a technical account management role, ideally within the cryptocurrency or financial services industry
Understanding of cryptocurrency technology, blockchain, and digital assets
Exceptional communication and interpersonal skills, with the ability to build rapport with clients
Problem-solving mindset and the ability to troubleshoot technical issues effectively
Detail-oriented and organised, with excellent project management skills
Self-motivated and capable of working independently as well as collaboratively within a team

What we offer:

Paid Time Off - 25days annual leave per annum in addition to local bank holidays. Employees also receive one additional day of annual leave for each year of service
Private Medical Insurance
24/7 Employee Assistance Programme (EAP)

Additional Information:

Job Posted:
December 07, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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