Client Onboarding Sr Analyst

• Lead the implementation of all Onboarding deals in line with project management methodology
• oversight of all client onboarding activity end-to-end, ensuring solutions meet client expectations
• support client through their onboarding journey, respond to technical queries, set up/entitle client profiles, support client testing and migration
• coordinate with Sales, Product Management, Client Services and other internal teams to ensure smooth delivery of client deals
• serve as the single point of contact for clients and internal functional partners
• develop and maintain customized project plans outlining deliverables and milestones
• establish governance models to meet client requirements and adhere to quality standards
• reduce aging/cycle time, minimize deal slippage, and report project statuses
• effectively manage client relationships and act as trusted advisor for dedicated client portfolio
• lead meetings and coordinate activities of cross-organizational teams
• maintain relationships with key clients and stakeholders
• escalate and manage critical issues
• maintain MIS and project metrics, and update senior management
• identify process improvement opportunities and implement enhancements
• assess risks and ensure compliance with applicable laws and policies.

• 5-8 years of experience
• English language fluency in writing and speaking required
• cross-functional teamwork experience to deliver multi-work stream projects
• strong communication and presentation skills
• ability to promote team building and develop partnerships with other teams
• ability to analyze and solve complex problems
• self-starter and ability to take initiative in driving projects forward
• excellent organizational and planning skills
• excellent customer interaction and management skills
• negotiation and decision making/problem solving skills
• ability to work under high-volume workload and prioritize effectively
• ability to manage and navigate through multi-faceted disciplines throughout the bank
• Project Management Professional certification is preferred.

Project Management Professional certification

• Best-in-class benefits
• equal opportunity policies
• accommodation for persons with disabilities