Client Onboarding Sr Analyst

• Lead the implementation of all Onboarding deals in line with project management methodology
• Oversight of all client on-boarding activity end-to-end
• Support client through their Onboarding journey, responding to technical queries and supporting client testing and migration to live production
• Coordinate with Sales, Product Management, Client Services and Operations partners to deliver client deals and ensure client satisfaction
• Serve as single point of contact for the client and internal functional partners
• Develop and maintain a customized project plan tailored to client’s requirements
• Establish governance model to deliver client requirements
• Continuously reduce aging/cycle time, minimize deal slippage, and ensure accurate reporting
• Effectively manage client relationships and act as trusted advisor for dedicated client portfolio
• Lead meetings and coordinate activities of cross-organizational implementation teams
• Maintain relationships with key client and internal stakeholders
• Manage regular client communication for project portfolio and serve as escalation point
• Provide senior management updates on key projects
• Identify opportunities for process improvements and contribute to department initiatives.

• 5-8 years of experience
• English language fluency in writing and speaking required
• Cross-functional team work experience to deliver multi-work stream projects
• Strong communication and presentation skills to command senior client and senior internal stakeholder meetings
• Ability to promote team building and develop partnerships with other teams through influential skills
• Ability to analyze and solve complex problems
• Self-starter and ability to take initiative in driving projects forward
• Excellent organizational and planning skills
• Excellent customer interaction and management skills
• Negotiation and decision making/problem solving skills
• Ability to work under high-volume workload and prioritize in an effective manner
• Ability to effectively manage and navigate through multi-faceted disciplines throughout the Bank
• Project Management Professional certification is preferred.

Project Management Professional certification.

• Equal opportunity for all qualified candidates
• Accessibility support for applicants with disabilities.