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As a Client Onboarding Specialist with Strive Pharmacy, you will provide essential support, ensuring customers (providers) receive an exceptional experience as you guide them through our onboarding process, ending with a smooth hand-off to the sales teams. You will manage multiple projects including escalating issues to the appropriate teams and providing cross-functional feedback
Job Responsibility:
Manage Onboarding: Facilitate the onboarding process for new clinics in a timely manner with clear instructions, ensuring a seamless experience
Collect Feedback: Capture customer feedback to improve the onboarding process and experience
Cross-functional Collaboration: Work closely with internal teams such as Customer Success and Customer Experience, escalating issues to the appropriate teams, creating and updating customer education materials pertaining to the provider portal, and ensuring customer satisfaction
Onboarding Project Support: Assist with onboarding tasks such as creating Office Manager accounts after initial set-up, route inquiries from shared inbox and Slack channels to appropriate teams
CRM Utilization: Effectively utilize HubSpot CRM to meticulously track and manage onboarding progress. Create and maintain internal documentation and customer records with a focus in data integrity/cleanliness with the highest confidentiality and data security standards
Requirements:
Pharmacy technician trainee license in the state you are located in/will be working out of
A minimum of 1-2 years of customer service, customer onboarding, or relevant experience
Strong verbal and written communication
Exceptional organizational skills with a keen attention to detail
Ability to work independently and collaboratively
Be adaptable and open to experiment/learn as new processes are developed
Curious mindset with the confidence to voice your ideas
Proficiency in HIPAA compliance protocols, with a deep understanding of the importance of safeguarding sensitive patient information
Experience with Life File or a willingness to undergo training to acquire proficiency
Familiarity with CRM platforms, preferably HubSpot, with the ability to adapt quickly to new technologies
What we offer:
employer paid healthcare coverage available after 30 days of employment
the choice of an FSA/HSA
a voucher for new hire scrubs (if applicable)
parental leave
a 401(k) plan with matching contributions
weekends and holidays off
FREE COMPOUNDED MEDS to employees and immediate family members