Client Onboarding Senior Manager, Citi

Citi

Location:
United States, Tampa

Category:
Banking

Contract Type:
Employment contract

Salary:

119680.00 - 179520.00 USD / Year

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Job Description:

The Client Onboarding Senior Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Accountable for delivery of a full range of services to one or more businesses/ geographic regions. Full management responsibility of a team or multiple teams, including management of people, budget and planning.

Job Responsibility:

Manages teams with respect to on-time and proper execution of tasks, internal trainings, control and reporting to Senior Management
Executes on all people leadership functions, managing absence and holiday leave, remuneration etc
Drives continuous improvement and project implementation for the team and whole unit
Ensures cohesion between different internal functions and teams
Provides oversight of all processes, procedures and control functions of activities
Ensures effective operational risk management, compliance of processes with regulations
Ensures high levels of productivity across all teams
Ensures high quality of output across teams
Drives partnership with all Citi units and persons as described in operational procedures
Ensures effective management of initiatives and projects across internal teams
Ensures strong leadership standards and practices are established for all internal teams
Drives improvement opportunities arising from Voice of Customer (VOC) of Voice of Employee (VOE) questionnaires
Builds and manages the supervised area, motivating staff to effective execution
Provides strategic direction for departments managed
Appropriately assess risk when business decisions are made

Requirements:

Exceptional track record in people leadership
Strong senior stakeholder management experience
Experience in Reference Data Management
Familiarity with external products and services that add value to client and operation reference data management
Sound knowledge of Transactional Life Cycles, Reference Data Management and Settlement process of Securities
Proactive and able to work on own initiative
Flexibility
Good communication skills with the ability to be assertive
Organized with an excellent attention to detail
Ability to focus on high quality work while under pressure
Comfortable working with large quantities of data
Comfortable working independently in a dynamic and challenging environment
Strong academic qualifications would be desirable
Exceptional spoken and written English skills
Strong Microsoft skills: Word, Excel, PowerPoint
Strong focus on Control and Process optimization and documentation
Proven project and process management skills
Proven people management
Bilingual in Spanish and English
Bachelor's/University degree or equivalent experience, potentially Masters degree

Nice to have:

Bilingual in Spanish and English
Masters degree

What we offer:

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages including vacation, sick leave, and paid holidays
Discretionary and formulaic incentive and retention awards

Additional Information:

Job Posted:
October 15, 2025

Expiration:
October 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Client Onboarding Senior Manager