Client Onboarding Senior Manager

• Managing a team of 20 – 25 professionals in total (6-8 direct reports including 2 Team Leaders)
• Handling Custody Account Opening and FX Static Data setups
• Responsibility for customer interaction, documentation issuance, review, and system setups
• Focusing on timely and accurate delivery of all account opening functions, as well as on delivering superior customer service and resolution of customer issues
• Leading projects related to process changes, improvement and transformation and ensuring smooth cutover with minimized risks
• Sharing responsibility for budget, policy formulation and short-term resource planning
• Maintaining appropriate staffing / hiring requirements to meet operational needs
• Handling all training and development needs for assigned personnel
• Evaluating subordinates' performance and making recommendations for pay increases, promotions, terminations, etc.
• Assessing risk when making business decisions, considering the firm's reputation and safeguarding Citigroup

• 5-10 years of experience in Security Services (FX Ops experience is welcome)
• Excellent people management skills: managing a team of at least 7-8 professionals
• Experience in process change / transformation projects
• Demonstrated Project management skill including financial cost management skills
• Advanced execution skills
• Exposure to Customer Services, Clients are highly welcome
• Proficient knowledge of English (written and spoken)
• Bachelor’s/University degree or equivalent experience, potentially Masters degree

Exposure to Customer Services, Clients are highly welcome

• Private Medical Care Program
• Life Insurance Program
• Pension Plan contribution (PPE Program)
• Paid Parental Leave Program (maternity and paternity leave)
• Holiday Allowance
• Sport Card + Sport and team recreation activities
• Access to an array of learning and development resources
• A discretional annual performance related bonus