Client Onboarding Senior Analyst, Citi

Citi

Location:
Japan, Tokyo

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Client Onboarding Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business.

Job Responsibility:

Responsible for customer interaction, documentation issuance, review and system setups
Focuses on timely and accurate delivery of all account opening functions
Delivering excellent customer service and resolution of customer issues
Performs day to day management of the account opening and maintenance processing
Responsible for various types of project management in the account services space
Managing cross-functional relationships with all teams
Determines new work procedures, analyzes complex and variable issues
Encourages cross functional training for staffs to enrich their skill base
Optimizes manpower to achieve higher productivity levels
Understands client requirements and implements them correctly
Monitors customer satisfaction and service level and drives process changes
Ensures a strong and robust processing environment with effective controls
Establishes risk management practice
Identifies means to reduce transaction defects
Develops performance matrices to track defects, productivity
Appropriately assess risk when business decisions are made

Requirements:

5-8 years of experience in documentation review, account Maintenance and related Cash products
Good interpersonal communication skills
Consistently demonstrates clear and concise written and verbal communication skills
Demonstrated Project management skill including financial cost management skill
Advanced execution skills in a multi-tasking mode
Exposure to Customer Service and handling of system, testing and rollouts
Ability to achieve business objectives without compromising on controls and risk parameters
Ability to interact confidently with senior management and/or regulators
Ability to coach and develop people, identifying and retaining talent
Able to partner with businesses and other support functions at senior levels
Proficient knowledge of English and Japanese (written and spoken)
Bachelor's/University degree or equivalent experience

Additional Information:

Job Posted:
October 01, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Client Onboarding Senior Analyst