Client Onboarding Senior Analyst, Citi

Citi

Location:
Poland, Warsaw

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Citi Commercial Bank Onboarding Team is responsible for account opening, account maintenance, technical integration, and onboarding of all Cash Management products across the Citi Treasury and Trade product suite. As CCB Client Onboarding Manager you will be responsible for engaging with both clients and internal stakeholders as part of the Account Opening/Implementation processes, delivering on your own portfolio of client onboarding projects, working directly with SME businesses and their treasury organizations.

Job Responsibility:

Responsible for customer interaction, documentation issuance, review and system setups
Focuses on timely and accurate delivery of all account opening functions (Onboarding and KYC)
Delivering superior customer service and resolution of customer issues
Acting as the clients Single Point of Contact
Performs day to day management of assigned portfolio, related processes and various types of project management
Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices
Establishes and maintains close working relationship with clients and within internal team
Understands new customer requirements and ensure adequate E2E support
Attends regular conference calls with customers to provide updates on the onboarding and project status
Owns client queries end to end using project management approach

Requirements:

2-5 years of experience in Banking Operations, KYC, Finance, Legal Documentation review, Account Maintenance and related Cash management products
Proficient in handling urgent and escalation cases and manage client and internal team expectations
Proficient knowledge of English and any of Western European languages OR one of the following: Czech/Slovak/Hungarian/Romanian/Bulgarian
Proven ability to establish and maintain business partnerships and client relationships
Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
Capable of multitasking and eager to learn multiple products in a challenging environment
Fast learner, strong attention to detail, and willingness to go extra mile
Strong investigative, problem solving and analytical skills
Proficient in MS Office and Outlook

What we offer:

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources
Discretional annual performance related bonus

Additional Information:

Job Posted:
October 24, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Client Onboarding Senior Analyst