Client Onboarding Senior Analyst, Citi

Citi

Location:
Turkey, Istanbul

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Client Onboarding Senior Analyst is a seasoned professional role that contributes to the development of new techniques and improvement of processes within a defined area. Responsibilities include customer interaction, documentation review, account maintenance, and management of account opening processes while ensuring a strong risk and control culture.

Job Responsibility:

responsible for customer interaction, documentation issuance, review and system setups
demonstrates high level of diligence, motivation and organizational skills
focuses on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues
performs day-to-day management of the account opening and maintenance processing, including daily management of in-process, pended, and service-related activities
determines new work procedures, analyzes complex and variable issues with significant departmental impact
encourages cross-functional training for staff to enrich their skill base
optimizes manpower to achieve higher productivity levels
understands client requirements and implements them correctly
monitors customer satisfaction and service level and drives process changes
provides innovative solutions to clients
establishes risk management practices
maintains a culture of risk and controls in the team through various processes and checkpoints
develops performance matrices to track defects, productivity
appropriately assesses risk when business decisions are made
reviewing signature circulars, powers of attorney, or equivalent documents
providing consulting services and answering questions to domestic and foreign customers regarding concerns related to signature circulars and powers of attorney

Requirements:

5-8 years of experience in documentation review, account maintenance and related cash products preferred as well as banking experience
having an experience in legal function/department is preferrable
good interpersonal communication skills
able to communicate with internal and external business partners
consistently demonstrates clear and concise written and verbal communication skills
demonstrated project management skill including financial cost management skill
advanced execution skills in a multi-tasking mode
exposure to Customer Service and handling of system, testing and rollouts
ability to achieve business objectives without compromising on controls and risk parameters established
ability to interact confidently with senior management and/or regulators
ability to coach and develop people, identifying and retaining talent
able to partner with businesses and other support functions at senior levels in setting strategy and priorities
able to strive under pressure and covert opportunity from risk
should be open to working staggered hour/shift/over weekend and on public holidays
proficient knowledge of English (written and spoken)
bachelor’s/university degree or equivalent experience (being graduated from law faculty would be a plus)

What we offer:

equal opportunity employer
accessibility for persons with disabilities

Additional Information:

Job Posted:
October 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Client Onboarding Senior Analyst