Client Onboarding Senior Analyst Job at Citi (Warsaw)

Client Onboarding Senior Analyst

The Client Onboarding Sr Analyst is a seasoned professional role. Applies in-dep...

Location

Colombia , Bogotá

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of experience in client service or customer experience
Documentation review, account Maintenance and related Cash products preferred
Good interpersonal communication skills. Able to communicate with internal and external business partners
Consistently demonstrates clear and concise written and verbal communication skills
Demonstrated Project management skill including financial cost management skill
Advanced execution skills in a prioritiziation mode. Exposure to Customer Service and handling of system, testing and rollouts
Ability to achieve business objectives without compromising on controls and risk parameters established
Ability to interact confidently with senior management and / or regulators
Ability to coach and develop people, identifying and retaining talent
Able to partner with businesses and other support functions at senior levels in setting strategy and priorities

Job Responsibility

Responsible for customer interaction, documentation issuance, review and system setups
Demonstrates high level of diligence, motivation and organizational skills
Focuses on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues
Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
Determines new work procedures, analyzes complex and variable issues with significant departmental impact
Encourages cross functional training for staffs to enrich their skill base
Optimizes manpower to achieve higher productivity levels
Understands client requirements and implements them correctly. Understands new customer requirements and ensures adequate support to new customer requirements and initiatives
Monitors customer satisfaction and service level and drives process changes. Provides innovative solutions to clients. Ensures a strong and robust processing environment with effective controls

Fulltime

Client Onboarding Senior Analyst

The EMEA Trade and Treasury Services (TTS) Onboarding team is responsible for ac...

Location

Poland , Warsaw

Salary:

165020.00 - 280980.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

5-8 years of experience in documentation review, account maintenance, additionally cash products experience will be an asset
Bachelor's/University degree or equivalent experience
Proficient knowledge of English (written and spoken)
additionally proficient knowledge of any other European language is a strong plus (written and spoken)
Excellent interpersonal and communication skills, a high level of diligence, motivation, and organizational skills
Project management skills, including financial cost management skills, will be an advantage
Advanced execution skills in a prioritization mode combined with capability to achieve business objectives without compromising on controls and risk parameters
Strong investigative and analytical skills with a high level of attention to detail
Able to partner with businesses and other support functions at senior levels in setting strategy and priorities, to thrive under pressure and convert risk into opportunity
Readiness to work during public holidays on a rotational basis

Job Responsibility

Responsible for customer interaction, documentation issuance, review and system setups
Focus on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues
Perform day to day management of account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
Accountable for various types of project management in the account services space and for managing cross-functional relationships with all teams
Determine new work procedures and analyze complex and variable issues with significant departmental impact
Understand client requirements and ensure adequate support to new customer requirements and initiatives
Monitor customer satisfaction and service levels and drive process changes
provide innovative solutions to clients, ensure a strong and robust processing environment with effective controls
Establish risk management practices and maintain a culture of risk and controls within the team through various processes and checkpoints
identify means to reduce transaction defects (internal and external)

What we offer

Employer paid Defined Contribution Pension Plan contribution of 6% of employee's pensionable earnings (PPE Program)
Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
Employee Assistance Program financed by Employer
Paid Parental Leave Program (maternity and paternity leave
statutory and 2 weeks additional paid paternity leave)
Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
Additional benefits from Company's Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
Additional day off for volunteering
Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform

Fulltime

Client Onboarding Senior Analyst

The Client Onboarding Senior Analyst is a seasoned professional role. Applies in...

Location

Poland , Warsaw

Salary:

165020.00 - 280980.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

5-8 years of experience in documentation review, account maintenance, and related cash products, with a preference for client onboarding
Applies in-depth disciplinary knowledge to develop new techniques and improve processes and workflows
Possesses strong analytical skills to filter, prioritize, and validate complex information from multiple sources
Demonstrates exceptional interpersonal, written, and verbal communication skills, engaging effectively with diverse stakeholders
Proven project management capabilities, including financial cost management
Ability to evaluate and resolve moderately complex and variable issues with substantial departmental impact
Proficient in English, Arabic and French (written and spoken)
Adept at assessing risk, ensuring compliance, ethical judgment, and transparently managing control issues

Job Responsibility

Lead client interaction, documentation issuance, review, and system setups for comprehensive account opening
Manage day-to-day account opening and maintenance processes, ensuring timely, accurate delivery and high-quality client service
Develop new work procedures, analyze complex issues, and drive continuous process and workflow improvements
Initiate and oversee project management within account services, fostering robust cross-functional relationships
Provide guidance, coaching, and training to junior staff, enriching team skill sets and optimizing productivity
Monitor client satisfaction and service levels, offering innovative solutions and ensuring adherence to client requirements
Establish and maintain strong risk management practices and controls to reduce transaction defects and enhance processing environment robustness
Proactively assess and mitigate risks in all business decisions, safeguarding the firm's reputation and ensuring compliance with regulations and policies

What we offer

Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
Employee Assistance Program financed by Employer
Paid Parental Leave Program (maternity and paternity leave
statutory and 2 weeks additional paid paternity leave)
Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
Additional day off for volunteering
Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform

Fulltime

Private Bank Client Onboarding Senior Analyst

Citi's Wealth brings together the full power of Citi to serve the entire continu...

Location

Hong Kong SAR , Kowloon

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of KYC experience in new client onboarding, periodic review or AML compliance, preferably in private banking
Good interpersonal communication skills. Able to communicate with internal and external business partners.
Consistently demonstrates clear and concise written and verbal communication skills
Advanced execution skills in a multi-tasking mode. Ability to achieve business objectives without compromising on controls and risk parameters established. Ability to interact confidently with senior management and/or regulators. Ability to coach and develop people, identifying and retaining talent. Able to partner with businesses and other support functions at senior levels in setting strategy and priorities.
Able to strive under pressure and covert opportunity from risk. Should be open to working staggered hour/shift/over weekend and on public holidays. To ensure excellent rapport with internal stakeholders including peers and seniors and duly provide inputs to the team and ensure timely resolution of all issues, wherever there are business risks and the issues need to get addressed such cases should be raised to the senior's forum for appropriate action and advice.
Proficient knowledge of English (written and spoken).
Bachelor's/University degree or equivalent experience

Job Responsibility

Responsible to perform independent Client Onboarding KYC due diligence functions of new and existing clients across a variety of teams including private bankers, operations and compliance.
To review clients' profiles and work with banker team to fulfill onboarding requirement, full compliance of Bank's AML/KYC standards, local laws and regulations.
Perform Client Name Screening disposition, Sanctions review and Enhanced Due Diligence.
Identify and highlight suspicious money laundering activities, deficiencies and other non-compliance issues to management. Provide guidance in exception handling and approval.
Manage ongoing gap analysis on policies and standards against existing processes, identify improvement initiatives for streamlining the KYC and Onboarding process and keep the guidelines/procedures up to date.
To deliver training to junior team members. Be Subject Matter Expert to senior stakeholders.
Focuses on timely and accurate delivery of all responsible functions, as well as delivering superior onboarding service and resolution of complex KYC related issues, guided by service level agreements and efficiency/accuracy standards.
Performs day to day management of volume processing, including daily management of in-process, pending, and service-related activities, ensuring requirements are clearly defined to support all scenarios of KYC account opening and maintenance requirements.
Establishes and maintains close working relationship with internal stakeholder and within team to facilitate an open and direct communication of issues, needs, queries and system setups, in such that these may be responded to in an efficient, prompt and professional manner.
Responsible for various types of project management, process and policy changes, new initiatives and managing cross-functional relationships with all teams. Analyzes complex and variable issues with significant departmental impact in the team.

What we offer

access to telehealth options, health advocates, confidential counseling and more
expanded Paid Parental Leave Policy
programs to help employees manage their financial well-being and help plan for the future
access to an array of learning and development resources
generous paid time off packages
resources and tools to volunteer in the communities

Fulltime

Custody Client Onboarding Senior Analyst

Are you looking for a career move that will put you at the heart of a global fin...

Location

Poland , Warsaw

Salary:

165020.00 - 280980.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

Advanced level of English (written and spoken)
5-8 years of experience in client facing roles, such as Client Onboarding, Custody, Treasury and Trade-related position, Client Documentation Review, Customer Due Diligence
Experience with Custody is a big advantage
Excellent interpersonal and communication skills
Good time and project management skills
Strong analytical and problem-solving skills, with a keen eye for detail.

Job Responsibility

Own the client onboarding process from start to finish, including documentation review, account setup, and ongoing maintenance
Provide outstanding customer service and resolve client inquiries with expertise and efficiency
Support, understand and implement client requirements. Monitor customer satisfaction and service level and drive process changes, provide innovative solutions to clients
Manage daily account opening and maintenance activities, ensuring accuracy and adherence to regulatory requirements
Work closely with Sales, Compliance, Credit, Legal and Tax teams to onboard new clients, while ensuring excellent customer service and a smooth process
Lead projects within the account services space, collaborating effectively with cross-functional teams
Develop and implement new work procedures and analyze complex issues to optimize efficiency and mitigate risk, reduce performance metrics to track defects and productivity
Promote a strong risk management culture and ensure regulatory compliance.

What we offer

Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
Employee Assistance Program financed by Employer
Paid Parental Leave Program (maternity and paternity leave
statutory and 2 weeks additional paid paternity leave)
Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
Additional day off for volunteering
Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform

Fulltime

Senior Analyst, Onboarding Operations

The Operations team at Airwallex ensures the smooth and efficient functioning of...

Location

Japan , Tokyo

Salary:

Not provided

Airwallex

Expiration Date

Until further notice

Requirements

Extensive expertise in AML and KYC regulations, with proven ability to apply them effectively in operational environments
5+ years of hands-on experience in AML and KYC roles
Outstanding communication and interpersonal skills, with the capability to coordinate seamlessly across local commercial teams, compliance, and other stakeholders to provide excellent customer service
Proficiency in both English and Japanese, with the ability to work confidently in multilingual and cross-cultural business environments
A proactive, creative, and self-motivated mindset, complemented by a pragmatic approach and a strong sense of responsibility and accountability for personal deliverables

Job Responsibility

Oversee day-to-day Business-As-Usual (BAU) operations, including the review, assessment, and approval of KYC review
Conduct enhanced due diligence (EDD) for high-risk clients and scenarios, ensuring rigorous investigation and full compliance with internal policies and regulatory requirements
Maintain a strong and up-to-date knowledge of AML policies and KYC procedures, and ensure the timely update and maintenance of all relevant Standard Operating Procedures (SOPs)
Foster robust cross-functional collaboration by bridging diverse team requirements and facilitating effective communication among key stakeholders, including global operations, commercial, compliance, and other relevant teams
Mentor and support the professional development of junior team members
deliver training sessions and provide quality assurance throughout their onboarding and learning process
Assist the team leader in team management and actively contribute to the optimization of projects and internal processes

Fulltime

Client Onboarding Intermediate Analyst

Are you looking for a career move that will put you at the heart of a global fin...

Location

Kenya , Nairobi

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5 years of experience in Documentation review, Account Maintenance and related Cash products preferred
Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
Capable of prioritizing and eager to learn multiple products in a challenging environment
Fast learner, strong attention to detail, and willingness to go extra mile
Proficient in Microsoft Office Applications
Exposure to Client interaction
Consistently demonstrates clear and concise written and verbal communication skills
Proficient in handling urgent and escalation cases and manage client and internal team expectations
Proficient knowledge of English (written and spoken)

Job Responsibility

Responsible for customer interaction, documentation issuance, review and system setups
Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues
Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
Determines new work procedures, analyzes complex and variable issues with significant departmental impact
Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards
Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices
Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner
Embarks on continuous on the job training for end to end product knowledge
Understands client requirements and implement them correctly

What we offer

Business casual workplace
Hybrid working model (up to 2 days working at home per week)
Competitive base salary (which is annually reviewed)

Fulltime

Vice President, Client Onboarding Lead Analyst, Operations

The Client Onboarding Lead Analyst is a strategic professional who stays abreast...

Location

Japan , Tokyo

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Previous experience in documentation review, account maintenance and related cash products
Bachelor's degree in finance or economy
Good interpersonal communication skills
Able to communicate with internal and external business partners
Consistently demonstrates clear and concise written and verbal communication skills
Demonstrated Project management skill including financial cost management skills
Advanced execution skills in a prioritization mode
Exposure to Customer Service and handling of system, testing and rollouts
Ability to achieve business objectives without compromising on controls and risk parameters established
Ability to interact confidently with senior management and / or regulators

Job Responsibility

Responsible for customer interaction, documentation issuance, review and system setups
Demonstrates high level of diligence, motivation and organizational skills
Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues
Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
Determines new work procedures, analyzes complex and variable issues with significant departmental impact
Understands client requirements and implements them correctly
Understands new customer requirements and ensures adequate support to new customer requirements and initiatives
Monitors customer satisfaction and service level and drives process changes
Provides innovative solutions to clients

Fulltime

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Client Onboarding Senior Analyst

Job Description

Job Responsibility

Requirements

What we offer

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