CrawlJobs Logo
Citi Logo Citi · Banking

Client Onboarding Senior Analyst

Poland, Warsaw Employment contract 165020.00 - 280980.00 PLN / Year · Job Posted April 24, 2026
Apply Position
Job Link Share

Job Description

The EMEA Trade and Treasury Services (TTS) Onboarding team is responsible for account opening, account maintenance, technical integration, and onboarding of all cash management products across the Citibank treasury and trade product suite. The team focuses on delivering a streamlined and positive onboarding experience for clients. A Client Onboarding Senior Analyst is responsible for the end-to-end process of account services for EMEA clients. The role requires engagement with both clients and internal stakeholders to coordinate the full documentation cycle, which includes tailoring, issuance, validation, and execution as required for account opening and account maintenance. The role will include management of complex projects where a single client has a requirement to open or maintain accounts globally.

Job Responsibility

  • Responsible for customer interaction, documentation issuance, review and system setups
  • Focus on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues
  • Perform day to day management of account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
  • Accountable for various types of project management in the account services space and for managing cross-functional relationships with all teams
  • Determine new work procedures and analyze complex and variable issues with significant departmental impact
  • Understand client requirements and ensure adequate support to new customer requirements and initiatives
  • Monitor customer satisfaction and service levels and drive process changes
  • provide innovative solutions to clients, ensure a strong and robust processing environment with effective controls
  • Establish risk management practices and maintain a culture of risk and controls within the team through various processes and checkpoints
  • identify means to reduce transaction defects (internal and external)

Requirements

  • 5-8 years of experience in documentation review, account maintenance, additionally cash products experience will be an asset
  • Bachelor's/University degree or equivalent experience
  • Proficient knowledge of English (written and spoken)
  • additionally proficient knowledge of any other European language is a strong plus (written and spoken)
  • Excellent interpersonal and communication skills, a high level of diligence, motivation, and organizational skills
  • Project management skills, including financial cost management skills, will be an advantage
  • Advanced execution skills in a prioritization mode combined with capability to achieve business objectives without compromising on controls and risk parameters
  • Strong investigative and analytical skills with a high level of attention to detail
  • Able to partner with businesses and other support functions at senior levels in setting strategy and priorities, to thrive under pressure and convert risk into opportunity
  • Readiness to work during public holidays on a rotational basis

Nice to have

  • Additionally proficient knowledge of any other European language is a strong plus (written and spoken)
  • Project management skills, including financial cost management skills, will be an advantage

What we offer

  • Employer paid Defined Contribution Pension Plan contribution of 6% of employee's pensionable earnings (PPE Program)
  • Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
  • Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
  • Employee Assistance Program financed by Employer
  • Paid Parental Leave Program (maternity and paternity leave
  • statutory and 2 weeks additional paid paternity leave)
  • Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
  • Additional benefits from Company's Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
  • Additional day off for volunteering
  • Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform
  • Opportunity to receive an annual discretionary incentive award
  • Special offers and discounts for employees
Citi - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Client Onboarding Senior Analyst

8 matching positions

Client Onboarding Senior Analyst

The Client Onboarding Sr Analyst is a seasoned professional role. Applies in-dep...
Location
Location
Colombia , Bogotá
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years of experience in client service or customer experience
  • Documentation review, account Maintenance and related Cash products preferred
  • Good interpersonal communication skills. Able to communicate with internal and external business partners
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Demonstrated Project management skill including financial cost management skill
  • Advanced execution skills in a prioritiziation mode. Exposure to Customer Service and handling of system, testing and rollouts
  • Ability to achieve business objectives without compromising on controls and risk parameters established
  • Ability to interact confidently with senior management and / or regulators
  • Ability to coach and develop people, identifying and retaining talent
  • Able to partner with businesses and other support functions at senior levels in setting strategy and priorities
Job Responsibility
Job Responsibility
  • Responsible for customer interaction, documentation issuance, review and system setups
  • Demonstrates high level of diligence, motivation and organizational skills
  • Focuses on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues
  • Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
  • Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
  • Determines new work procedures, analyzes complex and variable issues with significant departmental impact
  • Encourages cross functional training for staffs to enrich their skill base
  • Optimizes manpower to achieve higher productivity levels
  • Understands client requirements and implements them correctly. Understands new customer requirements and ensures adequate support to new customer requirements and initiatives
  • Monitors customer satisfaction and service level and drives process changes. Provides innovative solutions to clients. Ensures a strong and robust processing environment with effective controls
  • Fulltime
Read More
Arrow Right

Client Onboarding Senior Analyst

The Client Onboarding Senior Analyst is a seasoned professional role. Applies in...
Location
Location
Poland , Warsaw
Salary
Salary:
165020.00 - 280980.00 PLN / Year
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years of experience in documentation review, account maintenance, and related cash products, with a preference for client onboarding
  • Applies in-depth disciplinary knowledge to develop new techniques and improve processes and workflows
  • Possesses strong analytical skills to filter, prioritize, and validate complex information from multiple sources
  • Demonstrates exceptional interpersonal, written, and verbal communication skills, engaging effectively with diverse stakeholders
  • Proven project management capabilities, including financial cost management
  • Ability to evaluate and resolve moderately complex and variable issues with substantial departmental impact
  • Proficient in English, Arabic and French (written and spoken)
  • Adept at assessing risk, ensuring compliance, ethical judgment, and transparently managing control issues
Job Responsibility
Job Responsibility
  • Lead client interaction, documentation issuance, review, and system setups for comprehensive account opening
  • Manage day-to-day account opening and maintenance processes, ensuring timely, accurate delivery and high-quality client service
  • Develop new work procedures, analyze complex issues, and drive continuous process and workflow improvements
  • Initiate and oversee project management within account services, fostering robust cross-functional relationships
  • Provide guidance, coaching, and training to junior staff, enriching team skill sets and optimizing productivity
  • Monitor client satisfaction and service levels, offering innovative solutions and ensuring adherence to client requirements
  • Establish and maintain strong risk management practices and controls to reduce transaction defects and enhance processing environment robustness
  • Proactively assess and mitigate risks in all business decisions, safeguarding the firm's reputation and ensuring compliance with regulations and policies
What we offer
What we offer
  • Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
  • Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
  • Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
  • Employee Assistance Program financed by Employer
  • Paid Parental Leave Program (maternity and paternity leave
  • statutory and 2 weeks additional paid paternity leave)
  • Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
  • Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
  • Additional day off for volunteering
  • Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform
  • Fulltime
Read More
Arrow Right

Client Onboarding Senior Analyst

The Client Onboarding Senior Analyst is a seasoned professional role. Applies in...
Location
Location
Poland , Warsaw
Salary
Salary:
165020.00 - 280980.00 zł / Year
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years of experience in documentation review, account maintenance, and related cash products, with a preference for client onboarding
  • Applies in-depth disciplinary knowledge to develop new techniques and improve processes and workflows
  • Possesses strong analytical skills to filter, prioritize, and validate complex information from multiple sources
  • Demonstrates exceptional interpersonal, written, and verbal communication skills, engaging effectively with diverse stakeholders
  • Proven project management capabilities, including financial cost management
  • Ability to evaluate and resolve moderately complex and variable issues with substantial departmental impact
  • Proficient in English, Arabic and French (written and spoken)
  • Adept at assessing risk, ensuring compliance, ethical judgment, and transparently managing control issues
Job Responsibility
Job Responsibility
  • Lead client interaction, documentation issuance, review, and system setups for comprehensive account opening
  • Manage day-to-day account opening and maintenance processes, ensuring timely, accurate delivery and high-quality client service
  • Develop new work procedures, analyze complex issues, and drive continuous process and workflow improvements
  • Initiate and oversee project management within account services, fostering robust cross-functional relationships
  • Provide guidance, coaching, and training to junior staff, enriching team skill sets and optimizing productivity
  • Monitor client satisfaction and service levels, offering innovative solutions and ensuring adherence to client requirements
  • Establish and maintain strong risk management practices and controls to reduce transaction defects and enhance processing environment robustness
  • Proactively assess and mitigate risks in all business decisions, safeguarding the firm's reputation and ensuring compliance with regulations and policies
What we offer
What we offer
  • Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
  • Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
  • Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
  • Employee Assistance Program financed by Employer
  • Paid Parental Leave Program (maternity and paternity leave
  • statutory and 2 weeks additional paid paternity leave)
  • Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
  • Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
  • Additional day off for volunteering
  • Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform
  • Fulltime
Read More
Arrow Right

Client Onboarding Senior Analyst

Assistant Vice President, Client Onboarding Senior Analyst role at Citi's Wealth...
Location
Location
Hong Kong , Kowloon
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4 to 5 years of relevant experience in Client Onboarding operations and Project Management
  • Proficient in Microsoft Excel and skilled in data analysis
  • Excel Macro/VBA skill is highly recommended
  • Strong interpersonal communication skills
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Demonstrates superior Project management skill and analytical skills
  • Ability to multi-task and handle various on-going deliverables concurrently
  • Ability to achieve business objectives without compromising on controls and risk parameters established
  • Able to strive under pressure and covert opportunity from risk
  • Open to working staggered hour/shift/over weekend and on public holidays
Job Responsibility
Job Responsibility
  • Responsible for Private Bank Client onboarding operations related activities covering Account opening, Account maintenance and Credit related documentation review
  • Responsible to lead multiple Private Bank Client onboarding related projects to drive digitization and automation initiatives through cutting-edge technologies
  • Responsible to support the planning and implementation of projects by performing data collection and analysis
  • Identify opportunities to eliminate process gaps that causes data quality issues and establish a robust process to ensure data accuracy
  • Evaluate and determine new requirements/process changes through impact analysis to ensure a sustainable and long term process workflow
  • Create and maintain project documentation, including project plan, status, meeting minutes etc
  • Ability to perform change management including liaise with multiple stakeholders across regions, document changes, perform reviews and identify process improvements, system enhancements, provides training, stakeholder updates
  • Ensure close monitoring of project deliverables in order to meet the overall timelines and deliver results
  • Participate in UAT testing for system related enhancement and ensure smooth production implementation
  • Drive data remediation exercises to enhance system data quality for accurate and timely regulatory reporting
What we offer
What we offer
  • Access to telehealth options, health advocates, confidential counseling
  • Expanded Paid Parental Leave Policy
  • Programs to help employees balance their work and life, including generous paid time off packages
  • Resources and tools to volunteer in the communities
  • Access to an array of learning and development resources
  • Programs and services for physical and mental well-being
  • Empowerment to manage financial well-being and help plan for the future
  • Fulltime
Read More
Arrow Right

Client Onboarding Senior Analyst

Drive seamless client onboarding and shape the future of client relationships! W...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years of experience in documentation and client facing roles, such as Customer Service, Client Onboarding, Custody, Treasury and Trade related position, Client Documentation Review, Account Maintenance, Customer Due Diligence, AML, KYC
  • Bachelor’s/University degree
  • Advanced level of English (written and spoken)
  • Excellent interpersonal, communication skills
  • Good time and project management skills
  • Strong analytical and problem-solving skills, with a keen eye for detail
  • Demonstrated commitment to risk management and regulatory compliance
Job Responsibility
Job Responsibility
  • Own the client onboarding process from start to finish, including documentation review, account setup, and ongoing maintenance
  • Provide outstanding customer service and resolve client inquiries with expertise and efficiency
  • Support, understand and implement client requirements
  • Monitor customer satisfaction and service level and drive process changes, provide innovative solutions to clients
  • Manage daily account opening and maintenance activities, ensuring accuracy and adherence to regulatory requirements
  • Lead projects within the account services space, collaborating effectively with cross-functional teams
  • Develop and implement new work procedures and analyze complex issues to optimize efficiency and mitigate risk, reduce performance matrices to track defects and productivity
  • Promote a strong risk management culture and ensure regulatory compliance
  • Mentor and train junior team members
What we offer
What we offer
  • Private Medical Care Program
  • Life Insurance Program
  • Pension Plan contribution (PPE Program)
  • Paid Parental Leave Program (maternity and paternity leave)
  • Holiday Allowance
  • Regular working time schedule
  • Sport Card + Sport and team recreation activities
  • Access to an array of learning and development resources
  • A discretional annual performance related bonus
  • Competitive base salary (annually reviewed)
  • Fulltime
Read More
Arrow Right

Private Bank Client Onboarding Senior Analyst

Citi's Wealth brings together the full power of Citi to serve the entire continu...
Location
Location
Hong Kong SAR , Kowloon
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years of KYC experience in new client onboarding, periodic review or AML compliance, preferably in private banking
  • Good interpersonal communication skills. Able to communicate with internal and external business partners.
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Advanced execution skills in a multi-tasking mode. Ability to achieve business objectives without compromising on controls and risk parameters established. Ability to interact confidently with senior management and/or regulators. Ability to coach and develop people, identifying and retaining talent. Able to partner with businesses and other support functions at senior levels in setting strategy and priorities.
  • Able to strive under pressure and covert opportunity from risk. Should be open to working staggered hour/shift/over weekend and on public holidays. To ensure excellent rapport with internal stakeholders including peers and seniors and duly provide inputs to the team and ensure timely resolution of all issues, wherever there are business risks and the issues need to get addressed such cases should be raised to the senior's forum for appropriate action and advice.
  • Proficient knowledge of English (written and spoken).
  • Bachelor's/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Responsible to perform independent Client Onboarding KYC due diligence functions of new and existing clients across a variety of teams including private bankers, operations and compliance.
  • To review clients' profiles and work with banker team to fulfill onboarding requirement, full compliance of Bank's AML/KYC standards, local laws and regulations.
  • Perform Client Name Screening disposition, Sanctions review and Enhanced Due Diligence.
  • Identify and highlight suspicious money laundering activities, deficiencies and other non-compliance issues to management. Provide guidance in exception handling and approval.
  • Manage ongoing gap analysis on policies and standards against existing processes, identify improvement initiatives for streamlining the KYC and Onboarding process and keep the guidelines/procedures up to date.
  • To deliver training to junior team members. Be Subject Matter Expert to senior stakeholders.
  • Focuses on timely and accurate delivery of all responsible functions, as well as delivering superior onboarding service and resolution of complex KYC related issues, guided by service level agreements and efficiency/accuracy standards.
  • Performs day to day management of volume processing, including daily management of in-process, pending, and service-related activities, ensuring requirements are clearly defined to support all scenarios of KYC account opening and maintenance requirements.
  • Establishes and maintains close working relationship with internal stakeholder and within team to facilitate an open and direct communication of issues, needs, queries and system setups, in such that these may be responded to in an efficient, prompt and professional manner.
  • Responsible for various types of project management, process and policy changes, new initiatives and managing cross-functional relationships with all teams. Analyzes complex and variable issues with significant departmental impact in the team.
What we offer
What we offer
  • access to telehealth options, health advocates, confidential counseling and more
  • expanded Paid Parental Leave Policy
  • programs to help employees manage their financial well-being and help plan for the future
  • access to an array of learning and development resources
  • generous paid time off packages
  • resources and tools to volunteer in the communities
  • Fulltime
Read More
Arrow Right

Custody Client Onboarding Senior Analyst

Are you looking for a career move that will put you at the heart of a global fin...
Location
Location
Poland , Warsaw
Salary
Salary:
165020.00 - 280980.00 PLN / Year
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced level of English (written and spoken)
  • 5-8 years of experience in client facing roles, such as Client Onboarding, Custody, Treasury and Trade-related position, Client Documentation Review, Customer Due Diligence
  • Experience with Custody is a big advantage
  • Excellent interpersonal and communication skills
  • Good time and project management skills
  • Strong analytical and problem-solving skills, with a keen eye for detail.
Job Responsibility
Job Responsibility
  • Own the client onboarding process from start to finish, including documentation review, account setup, and ongoing maintenance
  • Provide outstanding customer service and resolve client inquiries with expertise and efficiency
  • Support, understand and implement client requirements. Monitor customer satisfaction and service level and drive process changes, provide innovative solutions to clients
  • Manage daily account opening and maintenance activities, ensuring accuracy and adherence to regulatory requirements
  • Work closely with Sales, Compliance, Credit, Legal and Tax teams to onboard new clients, while ensuring excellent customer service and a smooth process
  • Lead projects within the account services space, collaborating effectively with cross-functional teams
  • Develop and implement new work procedures and analyze complex issues to optimize efficiency and mitigate risk, reduce performance metrics to track defects and productivity
  • Promote a strong risk management culture and ensure regulatory compliance.
What we offer
What we offer
  • Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
  • Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
  • Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
  • Employee Assistance Program financed by Employer
  • Paid Parental Leave Program (maternity and paternity leave
  • statutory and 2 weeks additional paid paternity leave)
  • Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
  • Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
  • Additional day off for volunteering
  • Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform
  • Fulltime
Read More
Arrow Right

Private Bank Client Onboarding Senior Analyst

At Citi, we get to connect millions of people across hundreds of cities and coun...
Location
Location
Hong Kong , Kowloon City
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years of KYC experience in new client onboarding, periodic review or AML compliance, preferably in private banking
  • Good interpersonal communication skills
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Advanced execution skills in a multi-tasking mode
  • Ability to achieve business objectives without compromising on controls and risk parameters established
  • Ability to interact confidently with senior management and / or regulators
  • Ability to coach and develop people, identifying and retaining talent
  • Able to partner with businesses and other support functions at senior levels in setting strategy and priorities
  • Able to strive under pressure and covert opportunity from risk
  • Should be open to working staggered hour /shift / over weekend and on public holidays
Job Responsibility
Job Responsibility
  • Perform independent Client Onboarding KYC due diligence functions of new and existing clients
  • Review clients' profiles and work with banker team to fulfill onboarding requirement, full compliance of Bank’s AML/KYC standards, local laws and regulations
  • Perform Client Name Screening disposition, Sanctions review and Enhanced Due Diligence
  • Identify and highlight suspicious money laundering activities, deficiencies and other non-compliance issues to management
  • Provide guidance in exception handling and approval
  • Manage ongoing gap analysis on policies and standards against existing processes, identify improvement initiatives for streamlining the KYC and Onboarding process and keep the guidelines/procedures up to date
  • Deliver training to junior team members
  • Be Subject Matter Expert to senior stakeholders
  • Focus on timely and accurate delivery of all responsible functions, as well as delivering superior onboarding service and resolution of complex KYC related issues
  • Perform day to day management of volume processing, including daily management of in-process, pending, and service-related activities
What we offer
What we offer
  • Programs and services for physical and mental well-being including access to telehealth options, health advocates, confidential counseling
  • Expanded Paid Parental Leave Policy
  • Resources to manage financial well-being and help plan for the future
  • Access to an array of learning and development resources
  • Variety of programs that help employees balance their work and life, including generous paid time off packages
  • Resources and tools to volunteer in the communities
  • Fulltime
Read More
Arrow Right