Client Onboarding Project Manager

• Work with Project Sponsor to ensure business case/cost benefit analysis is in line with business goals
• Responsible for customer interaction
• Responsible for various types of project management in the account services space
• Responsible for the day to day management of executing to milestones and budget on one or more projects
• Assess creation and ensure sign-off of project plan, charter, stakeholder management plan
• Determines new work procedures, analyzes complex and variable issues
• Understands client requirements and ensure they are implemented correctly
• Monitors customer satisfaction and service level and drives process changes
• Engages in project planning including cost management
• Develops training content, training materials, trackers for the migration
• Establishes risk management practice
• Maintains a strong culture of risk and controls
• Identifies means to reduce transaction defects
• Develops performance matrices to track defects, productivity
• Ensures clean audit results
• Efficiently and effectively manages new projects and ensures smooth cutover with minimized risks
• Escalate project risks to the Project Director when appropriate
• Ensure all stakeholders are identified and included in scope definition activities
• Ensure all areas of the project are appropriately staffed
• Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions

• 6-10 years relevant experience in financial services
• Knowledge in Fund Services and Custody Services
• Project management skill with in depth knowledge of project artefact management
• Good interpersonal communication skills
• Advanced execution skills in a multi-tasking mode
• Exposure to Customer Service and handling of system, testing and rollouts
• Ability to achieve business objectives without compromising on controls and risk parameters
• Ability to interact confidently with senior management and / or regulators
• Ability to coach and develop people, identifying and retaining talent
• Able to partner with businesses and other support functions at senior levels in setting strategy and priorities
• Able to strive under pressure and covert opportunity from risk
• Should be open to working staggered hour /shift / over weekend and on public holidays
• Bachelor's/University degree or equivalent experience, potentially Masters degree

Bilingual is a plus

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages including vacation, sick leave, and paid holidays
• discretionary and formulaic incentive and retention awards