Client Onboarding Manager Job at Citi (Tampa)

Client Onboarding Manager

Citi

Location:
United States , Tampa

Category:
Banking

Contract Type:
Not provided

Salary:

119680.00 - 179520.00 USD / Year

Save Job

Apply Position

Job Description:

The Client Onboarding Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Job Responsibility:

Manages teams with respect to on-time and proper execution of tasks, internal trainings, control and reporting to Senior Management
Executes on all people leadership functions, managing absence and holiday leave, remuneration etc
Drives continuous improvement and project implementation for the team and whole unit
Ensures cohesion between different internal functions and teams
Drives the ongoing development, growth and stability of the organization
Provides oversight of all processes, procedures and control functions of activities as well as taking care of on-going acquaintance of staff with new procedures, rules and regulations , external rules or with changes occurring in binding internal regulations, procedures, bank regulations and external rules binding staff in managed organizational structures
Ensures effective operational risk management, compliance of processes with regulations - ensuring system monitoring risk including quality assurance matrices and entitlement reviews
Identifying risks within the managed processes and undertaking initiatives associated with prevention
Ensures management of tools in accordance with binding regulations
Ensures proper functioning of system for monitoring quality indicators, ensuring that corrective undertakings are implemented on time and in proper manner
Ensures high levels of productivity across all teams
Agree, adhere to, and exceed service level agreements that appropriately support our business partners
Ensures high quality of output across teams
Drives improving quality processes, reduce operational costs including overtime, increasing effectiveness
Ensures efficient management information systems and capacity plans
Drives partnership with all Citi units and persons as described in operational procedures, execution of communication with internal and external customers within day-to-day processes
Ensures effective management of initiatives and projects across internal teams, including documentation and tests
Manages migrations of new processes, functions into the team, whilst ensuring risk analysis of new processes
Ensures appropriate governance is in place for all team functions and drives effective communication of escalations
Ensures strong leadership standards and practices are established for all internal teams, including performance management, recruitment, coaching and feedback to staff, absence planning, compensation planning, promotion/advancement reviews, and training/development, succession planning
Instills a strong culture of risk awareness, detection and prevention across teams
Prepares and supervises on time execution of the training plan for the area
Performs identification of talents and building strategy for the development of staff
Drives improvement opportunities arising from Voice of Customer (VOC) of Voice of Employee (VOE) questionnaires
Develops a team culture in accordance with organizational values
Managing attitudes and behavior as to eliminate such which are not in line with organizational values
Builds and manages the supervised area, motivating staff to effective execution
Identifies and develops the effective successor
Full management responsibility of an Operations department, including management of people, budget and planning
Provides strategic direction for departments managed
Drives end results of an area and exercises control over resources, policy formulation and planning
Activities primarily affect a sub function
Engages in short to medium-term planning of actions and resources for own area
Manages complex and highly variable issues with substantial departmental/product impact
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Requirements:

Exceptional track record in people leadership
Strong senior stakeholder management experience
Experience in Reference Data Management
Familiarity with external products and services that add value to client and operation reference data management
Sound knowledge of Transactional Life Cycles, Reference Data Management and Settlement process of Securities
Proactive and able to work on own initiative
Flexibility
Good communication skills with the ability to be assertive
Organized with an excellent attention to detail
Ability to focus on high quality work while under pressure
Comfortable working with large quantities of data
Comfortable working independently in a dynamic and challenging environment
Bilingual in English and Spanish required
Strong academic qualifications would be desirable
Exceptional spoken and written English skills
Strong Microsoft skills: Word, Excel, PowerPoint
Strong focus on Control and Process optimization and documentation
Proven project and process management skills
Proven people management
Bachelor’s/University degree or equivalent experience, potentially Masters degree

What we offer:

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards

Additional Information:

Job Posted:
March 04, 2026

Expiration:
March 10, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Citi - All Job Offers

Job Link Share: