Client Onboarding Manager, Citi

Citi

Location:
Canada, Mississauga

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Client Onboarding Manager is a seasoned professional role, responsible for customer onboarding, project management, and ensuring timely and high-quality service delivery. The position requires strong analytical, organizational, and communication skills, as well as expertise in account services, risk management, and bilingual proficiency.

Job Responsibility:

responsible for managing Korea Desk clients, product onboarding, customer interaction, documentation issuance, review and system setups
demonstrates high level of diligence, motivation and organizational skills
focuses on timely and accurate delivery of all account opening functions, implementation as well as delivering excellent customer service and resolution of customer issues
performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service-related activities
ensures account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements
responsible for various types of project management in the account services and product onboarding space
manages cross-functional relationships with all teams
determines new work procedures and analyzes complex and variable issues with significant departmental impact
encourages cross-functional training for staff to enrich their skill base
optimizes manpower to achieve higher productivity levels
understands client requirements and implements them correctly
monitors customer satisfaction and service level and drives process changes
provides innovative solutions to clients
ensures a strong and robust processing environment with effective controls
establishes risk management practice
identifies means to reduce transaction defects
develops performance metrics to track defects, productivity

Requirements:

5-8 years of experience in documentation review, account Maintenance and related Cash products preferred
good interpersonal communication skills
able to communicate with internal and external business partners
consistently demonstrates clear and concise written and verbal communication skills
demonstrated project management skill including financial cost management skill
advanced execution skills in a multi-tasking mode
exposure to Customer Service and handling of system, testing and rollouts
ability to achieve business objectives without compromising on controls and risk parameters established
ability to interact confidently with senior management and / or regulators
ability to coach and develop people, identifying and retaining talent
able to partner with businesses and other support functions at senior levels in setting strategy and priorities
able to strive under pressure and covert opportunity from risk
should be open to working staggered hour /shift / over weekend and on public holidays
proficient knowledge of English (written and spoken)
proficient knowledge of Korean (written and spoken)

Nice to have:

exposure to Customer Service and handling of system, testing and rollouts
ability to interact confidently with senior management and/or regulators
ability to coach and develop people, identifying and retaining talent

What we offer:

equal opportunity employer
reasonable accommodation for people with disabilities

Additional Information:

Job Posted:
July 03, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Client Onboarding Manager