Client Onboarding Manager, Citi

Citi

Location:
Thailand, Bangkok

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Client Onboarding Manager is a seasoned professional role that applies in-depth disciplinary knowledge, contributing to the development of new techniques and improvement of processes. Requires understanding of how areas integrate within the sub-function and contribute to business objectives. Evaluates complex issues with substantial potential impact and requires good analytical skills to filter, prioritize and validate complex material.

Job Responsibility:

Focus on timely and accurate delivery of all account and product onboarding
Deliver excellent customer service and resolution of customer issues
Customer interaction, documentation issuance, review and system setups
Project management in account and product onboarding space
Daily management of account opening and product onboarding processes
Manage and coordinate Sales, RM, Product, Client Services and Operations partners
Reduce onboarding cycle time and minimize deal slippage
Accurately report project status and escalate effectively
Apply structured project management methodologies
Maintain and communicate MIS and project metrics
Establish risk management practice and maintain culture of risk and controls
Identify means to reduce transaction defects
Assess risk when making business decisions

Requirements:

5-8 years of relevant financial client onboarding experience
Documentation review experience
Project management experience
Experience with Cash products preferred
Good interpersonal communication skills
Clear and concise written and verbal communication skills
Advanced execution skills in multi-tasking mode
Exposure to Customer Service and system handling
Ability to achieve business objectives without compromising controls
Ability to interact confidently with senior management and regulators
Ability to coach and develop people
Ability to partner with businesses and other support functions at senior levels
Open to working staggered hours/shifts/weekends/public holidays
Proficient knowledge of English (written and spoken)
Bachelor's/University degree or equivalent experience

Nice to have:

Experience with Cash products
Leadership experience
Risk management experience

Additional Information:

Job Posted:
August 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Client Onboarding Manager