Client Onboarding Manager Bilingual Japanese and English

• Responsible for product onboarding, account opening, customer interaction, documentation issuance, review and system setups
• Focuses on timely and accurate delivery of all account opening functions and implementation
• Delivering excellent customer service and resolution of customer issues
• Performs day to day management of the account opening and maintenance processing
• Responsible for various types of project management in the account services and product onboarding space
• Managing cross-functional relationships with all teams
• Determines new work procedures, analyzes complex and variable issues
• Encourages cross functional training for staffs to enrich their skill base
• Optimizes manpower to achieve higher productivity levels
• Understands client requirements and implements them correctly
• Monitors customer satisfaction and service level and drives process changes
• Provides innovative solutions to clients
• Ensures a strong and robust processing environment with effective controls
• Establishes risk management practice
• Maintains a culture of risk and controls in the team
• Identifies means to reduce transaction defects
• Develops performance matrices to track defects, productivity

• 5-8 years of experience in documentation review, account Maintenance and related Cash products
• Good interpersonal communication skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Demonstrated Project management skill including financial cost management skill
• Advanced execution skills in a multi-tasking mode
• Exposure to Customer Service and handling of system, testing and rollouts
• Ability to achieve business objectives without compromising on controls and risk parameters
• Ability to interact confidently with senior management and / or regulators
• Ability to coach and develop people, identifying and retaining talent
• Able to partner with businesses and other support functions at senior levels
• Proficient knowledge of English (written and spoken)
• Bachelor's/University degree or equivalent experience

Project Management Professional (PMP) or Agile Certification