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Client Onboarding Lead Analyst

https://www.citi.com/ Logo

Citi

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Location:
Ireland , Dublin

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

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Job Description:

The Client Onboarding Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Job Responsibility:

  • Responsible for PM Framework governance and artefact management
  • Maintains program and project management global desktop procedures, change control and annual refresh and attestation
  • Ensure global standardization and adherence of PM framework ensuring regular reviews and scorecard reporting
  • Responsible for program and project management deal tracker content management, data governance and quality control reporting
  • Working with Sales and Relation team, perform weekly monitoring/analysis of onboarding pipeline maintaining awareness of high probability deals
  • Coordination of global landing slot forum and maintaining of forum governance guidelines
  • Maintain deal estimation and RFP responses and artefacts
  • Responsible for management and rollout of transformation initiatives as assigned, coordination amongst stakeholders, performing proper impact analysis, documenting/updating guidelines, and coordination of transformation rollout
  • Responsible for training content, material, and global education of PM Framework guidelines and artefacts, facilitating regular training/education sessions globally
  • Demonstrates high level of diligence, motivation and organizational skills
  • Focuses on timely and accurate delivery of client onboarding
  • Builds strong relationships with internal and external constituents, influencing them to contribute to the success of the business
  • Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions
  • Creation and communication of global management reporting

Requirements:

  • Relevant skills and experience in project management, business data analysis and process design/redesign
  • Demonstrated high level of diligence
  • Strong motivation and organizational skills
  • Focus on timely and accurate delivery of client onboarding
  • Strong verbal and written communication skills, with the ability to interact effectively across all levels of business, product and operations teams
  • Proven analytical and decision-making capabilities
  • Proficiency in MS Office products
What we offer:
  • Competitive base salary (annually reviewed)
  • Hybrid working model (up to 2 days working at home per week)
  • Business casual workplace
  • Benefits that support you (and your family) to be well, live well and save well

Additional Information:

Job Posted:
December 29, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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