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Citi Logo Citi · Customer Service

Client Onboarding Intermediate Analyst

Poland, Warsaw Employment contract 120200.00 - 190000.00 PLN / Year · Job Posted May 04, 2026
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Job Description

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi. By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. The Client Onboarding Intermediate Analyst is responsible for the end-to-end process of account services for EMEA clients. The role requires engagement with both clients and internal stakeholders to coordinate the full documentation cycle, which includes tailoring, issuance, validation, and execution as required for account opening and account maintenance.

Job Responsibility

  • Responsible for customer interaction, documentation issuance, review and system setups
  • Focus on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues
  • Perform day to day management of account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
  • Be accountable for various types of project management in the account services space and for managing cross-functional relationships with all teams
  • Determine new work procedures and analyze complex and variable issues with significant departmental impact
  • Understand client requirements and ensure adequate support to new customer requirements and initiatives
  • Monitor customer satisfaction and service levels and drive process changes
  • provide innovative solutions to clients, ensure a strong and robust processing environment with effective controls
  • Establish risk management practices and maintain a culture of risk and controls within the team through various processes and checkpoints
  • identify means to reduce transaction defects (internal and external)

Requirements

  • 2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred
  • Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
  • Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
  • Capable of prioritizing and eager to learn multiple products in a challenging environment
  • Fast learner, strong attention to detail, and willingness to go extra mile
  • Proficient in Microsoft Office Applications
  • Exposure to Client interaction
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Proficient in handling urgent and escalation cases and manage client and internal team expectations
  • Proficient knowledge of English (written and spoken)

What we offer

  • Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
  • Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
  • Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
  • Employee Assistance Program financed by Employer
  • Paid Parental Leave Program (maternity and paternity leave
  • statutory and 2 weeks additional paid paternity leave)
  • Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
  • Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
  • Additional day off for volunteering
  • Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform
  • Opportunity to receive an annual discretionary incentive award
  • Special offers and discounts for employees
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