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Client Onboarding Intermediate Analyst

Singapore, Singapore · Job Posted June 30, 2026
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Job Description

The Client Onboarding Intermediate Analyst is responsible for delivering accurate, efficient, and compliant account opening function for retail banking customers. The role supports frontline and digital channels by ensuring all customer onboarding activities meet regulatory, risk, and internal policy requirements while providing a positive customer experience.

Job Responsibility

  • Process retail bank account opening requests (e.g., savings, current, and bundled accounts) across branch and/or digital channels
  • Verify customer identity and documentation in line with KYC, AML, and regulatory requirements
  • Ensure accurate data capture and timely completion of account setup within service level agreements (SLAs)
  • Resolve documentation gaps or discrepancies by coordinating with business development teams, sales and service teams, or customers
  • Adhere strictly to AML, KYC, sanctions screening, and local regulatory requirements
  • Perform customer due diligence (CDD), enhanced due diligence (EDD), and risk profiling where required
  • Identify, escalate, and document potential risk or compliance issues in accordance with escalation protocols
  • Maintain audit-ready documentation and support internal and external audits
  • Appropriately assess risk when business decisions are made
  • Makes evaluative judgments based on the analysis of factual information
  • Provide an excellent standard of service to our clients both internally and externally
  • Ensure high quality, error-free processing and contribute to minimizing rework and customer complaints
  • Track and manage account opening cases through internal systems and workflows
  • Support process improvements to increase efficiency, accuracy, and turnaround time
  • Meet individual productivity, quality, and risk metrics
  • Identify opportunities for process improvements and drive digital enhancements and AI adoption to streamline processes
  • Work closely with branch staff, sales teams, compliance, and operations partners
  • Provide guidance to frontline teams on account opening requirements and documentation standards
  • Participate in training, policy updates, and system enhancements related to customer onboarding
  • Act as the primary point of contact for escalations, cross-functional collaboration, and reporting
  • Oversee day-to-day team operations, ensuring efficiency, quality, and adherence to processes and policies
  • Disciplined capacity and leads pipeline planning for account establishment for new and existing clients
  • Track and report on team performance metrics, productivity, and key deliverables
  • Identify and assume ownership of issues
  • Take responsibility for assigned tasks and prioritize to ensure expectations are met
  • Co-ordinate and maintain a calendar of tasks for the team, ensuring the team meets the agreed deadlines
  • Implement effective risk awareness within the team, ensuring each member of the team adheres to all documented controls

Requirements

  • Bachelor’s degree or equivalent practical experience in Banking, Finance, Business, or a related field
  • Minimum 5 years of experience in retail banking operations, account opening, customer onboarding, or banking back-office roles
  • Prior exposure to KYC/AML processes is preferred
  • Strong attention to detail and commitment to accuracy
  • Good understanding of retail banking products and account structures
  • Familiarity with KYC, AML, and regulatory onboarding standards
  • Effective communication and coordination skills, with intermediate problem solving skills
  • Ability to manage multiple cases and meet deadlines in a high-volume environment
  • Comfortable working with banking systems and digital tools
  • Ability to build a strong and trusted working relationship with your team and colleagues
  • Completion of all assigned trainings and management of your own training path by identifying personal training needs and opportunities
  • Demonstrates integrity and strong risk awareness
  • Customer-focused mindset with a commitment to service excellence
  • Team-oriented with the ability to work collaboratively across functions
  • Proactive in identifying issues and suggesting improvements

What we offer

  • Programs and services for physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
  • Coverage varies by country
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