Client Onboarding Group Manager, Citi

Client Onboarding Group Manager

Citi

Location:
Canada, Toronto

Category:
Banking

Contract Type:
Employment contract

Salary:

141600.00 - 212400.00 USD / Year

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Job Description:

The Client Onboarding Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals under the Services NAM Client Onboarding team. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function.

Job Responsibility:

Manages teams with respect to on-time and proper execution of onboarding tasks
Executes on all people leadership functions
Drives continuous improvement and project implementation for the team
Provides oversight of all processes, procedures and control functions
Ensures effective operational risk management and compliance
Ensures high levels of productivity across all teams
Drives partnership with all Citi units
Manages migrations of new processes into the team
Ensures strong leadership standards and practices
Drives improvement opportunities from Voice of Customer and Voice of Employee questionnaires

Requirements:

Minimum 10+ years of experience in Treasury Cash Management, Transaction Banking, or the broader Financial Services industry
At least 5+ years of exceptional track record in people leadership
Strong senior stakeholder management experience
Proactive and self-driven with flexibility and agility to thrive in a fast-paced environment
Exceptional communication skills
Highly organized with outstanding attention to detail
Comfortable analyzing and managing large volumes of data
Excellent spoken and written English skills
Advanced proficiency in Microsoft Word, Excel, and PowerPoint
Strong focus on controls, process optimization, and thorough documentation
Demonstrated project and process management expertise

Nice to have:

Master's degree preferred
PMP is an asset

Additional Information:

Job Posted:
September 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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