Client Onboarding Analyst

• Coordination and execution of the documentation process - document tailoring, issuance, validation, and execution for clients account openings across multiple jurisdictions
• Ensure customer queries are answered in the most efficient way possible, acting as the clients Single Point of Contact and engage with Global partners where necessary to meet our client’s requirements
• Enhance the Client Experience and be the clients advocate in simplifying and improving our internal processes
• Attend regular conference calls with customers to provide updates on the account opening status for the completion of documentation as required
• Perform a complete review and due diligence of the documentation ensuring all Citi, Constitutive documents provided are in line with all legal and regulatory requirements
• Updating documentation and processing status in the inventory database as per clearly defined processes
• Own your client queries end to end using project management approach
• Co-ordinate and control special projects (mergers/acquisitions/tax payments etc.) where applicable

• 1-2 years of relevant Corporate Customer Service/KYC/Financial Client Onboarding and/or Project Management experience
• Fluent English is mandatory
• Experience in a process driven, documentation or legal environment preferable
• Proven ability to establish and maintain business partnerships and client relationships
• Strong investigative and analytical skills
• Ability to work independently within a team environment

Additional language knowledge of French/Hebrew/Russian would be an asset

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave
• statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees