Client Onboarding Analyst Job at Citi (Ciudad De Mexico)

Client Onboarding Analyst

Location

Poland , Warsaw

Salary:

90440.00 - 142960.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

1-2 years of relevant Corporate Customer Service/KYC/Financial Client Onboarding and/or Project Management experience
Fluent English is mandatory
Experience in a process driven, documentation or legal environment preferable
Proven ability to establish and maintain business partnerships and client relationships
Strong investigative and analytical skills
Ability to work independently within a team environment

Job Responsibility

Coordination and execution of the documentation process - document tailoring, issuance, validation, and execution for clients account openings across multiple jurisdictions
Ensure customer queries are answered in the most efficient way possible, acting as the clients Single Point of Contact and engage with Global partners where necessary to meet our client’s requirements
Enhance the Client Experience and be the clients advocate in simplifying and improving our internal processes
Attend regular conference calls with customers to provide updates on the account opening status for the completion of documentation as required
Perform a complete review and due diligence of the documentation ensuring all Citi, Constitutive documents provided are in line with all legal and regulatory requirements
Updating documentation and processing status in the inventory database as per clearly defined processes
Own your client queries end to end using project management approach
Co-ordinate and control special projects (mergers/acquisitions/tax payments etc.) where applicable

What we offer

Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
Employee Assistance Program financed by Employer
Paid Parental Leave Program (maternity and paternity leave
statutory and 2 weeks additional paid paternity leave)
Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
Additional day off for volunteering
Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform

Fulltime

Client Onboarding Analyst

The position involves being part of a global team at Citi focused on solving com...

Location

Hungary , Budapest

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

3-5 years of experience in documentation review, account maintenance and/or related cash products preferred
Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile
Proficient in handling urgent and escalation cases and manage client and internal team expectations
Proficient knowledge of English and Hungarian

Job Responsibility

Communicate local and global clients via various channels
Collaborate with internal stakeholders to smoothen the process for the benefit of clients as well as strengthen it to lower the risk faced
Responsible for customer interaction, documentation issuance, review and system setups
Demonstrate high level of diligence, motivation and organizational skills
Focus on timely and accurate delivery of all account opening functions
Daily management of in-process and service related activities, ensuring account opening requirements are clearly defined to support all scenarios and maintenance requirements
Ensure consistent delivery of high quality service to customers and internal partners through meeting or exceeding customer expectations guided by service level agreements and efficiency/accuracy standards
Establish and maintains close working relationship with clients and within the team to facilitate an open and direct communication of issues, needs, queries, etc.

What we offer

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work-life balance
Career progression opportunities across geographies and business lines

Fulltime

Client Onboarding Analyst

If you are looking for a position what can give you a professional career boost,...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s/University degree
Advanced level of English (written and spoken)
1-3 years of experience in client facing roles, such as Client Onboarding, Client Documentation Review, Customer Due Diligence
Experience in financial / banking sector is a plus
Excellent interpersonal and communication skills
Good time and project management skills
Strong analytical and problem-solving skills, with a keen eye for detail
Demonstrated commitment to risk management and regulatory compliance

Job Responsibility

Own the client onboarding process from start to finish, including documentation review, account setup, and ongoing maintenance
Provide outstanding customer service and resolve client inquiries with expertise and efficiency
Support, understand and implement client requirements
Monitor customer satisfaction and service level and drive process changes, provide innovative solutions to clients
Manage daily account opening and maintenance activities, ensuring accuracy and adherence to regulatory requirements
Work closely with Sales, Compliance, Credit, Legal and Tax teams to onboard new clients
Lead projects within the account services space, collaborating effectively with cross-functional teams
Develop and implement new work procedures and analyze complex issues to optimize efficiency and mitigate risk
Promote a strong risk management culture and ensure regulatory compliance

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Paid Parental Leave Program (maternity and paternity leave)
Holiday Allowance
Sport Card + Sport and team recreation activities
Access to an array of learning and development resources
A discretional annual performance related bonus

Fulltime

Private Bank Client Know Your Customer Quality Assurance Client Onboarding Analyst

We’re currently looking for a high caliber professional to join our team as Offi...

Location

Hong Kong , Kowloon City

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

3-5 years of experience in KYC/AML process, compliance, operations, risk & control functions
Demonstrated interpersonal skills, pro-active team player but also able to work independently, with strong written and verbal communication skills
Ability to manage multiple stakeholders across levels, businesses, and geographies
Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile
Proficient in handling urgent and escalation cases and manage internal team expectations
Proficient in Microsoft Office Applications
Consistently demonstrates clear and concise written and verbal communication skills
Proficient knowledge of English (written and spoken)
Bachelor’s/University degree or equivalent experience

Job Responsibility

Responsible to perform independent Client Onboarding KYC due diligence functions of new and existing clients across a variety of teams including private bankers, operations and compliance
To review clients' profiles and work with banker team to fulfill onboarding requirement, full compliance of Bank’s AML/KYC standards, local laws and regulations
Perform Client Name Screening disposition, Sanctions review and Enhanced Due Diligence
Identify and highlight suspicious money laundering activities, deficiencies and other non-compliance issues to management
To prepare client risk assessments and various MIS reports for management reporting to facilitate relevant reviews and strengthening the control process
To observe ongoing gap analysis on policies and standards against existing processes, identify improvement initiatives for streamlining the KYC and Onboarding process
Acts as SME to other stakeholders
Focuses on timely and accurate delivery of all responsible functions, as well as delivering superior customer service and resolution of customer issues, guided by service level agreements and efficiency/accuracy standards
Performs day to day management of volume processing, including daily management of in-process, pending, and service-related activities, ensuring requirements are clearly defined to support all scenarios of KYC account opening and maintenance requirements
Establishes and maintains close working relationship with client, stakeholder and within team to facilitate an open and direct communication of issues, needs, queries and system setups, in such that these may be responded to in an efficient, prompt and professional manner

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world
We empower our employees to manage their financial well-being and help them plan for the future
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
We have a variety of programs that help employees balance their work and life, including generous paid time off packages
We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world

Fulltime

Custody Client Onboarding Analyst

The Custody Client Onboarding Analyst applies specialty area knowledge in monito...

Location

Poland , Warsaw

Salary:

90440.00 - 142960.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

0-2 years of experience in Documentation review, Account Maintenance and related Cash products preferred
Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
Capable of prioritizing and eager to learn multiple products in a challenging environment
Fast learner, strong attention to detail, and willingness to go extra mile
Proficient in Microsoft Office Applications
Proficient in handling urgent and escalation cases and manage client and internal team expectations
Proficiency in English (written and spoken)

Job Responsibility

Responsible for customer interaction, documentation issuance, performing and reviewing system setups
Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
Takes active part in projects in the account services space, and managing cross-functional relationships with all teams
Consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards
Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices
Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner
Understands new customer requirements and ensure adequate support to new customer requirements and initiatives
Monitors customer satisfaction and service level and drive process changes
Provides innovative solutions to clients

What we offer

Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
Employee Assistance Program financed by Employer
Paid Parental Leave Program (maternity and paternity leave
statutory and 2 weeks additional paid paternity leave)
Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
Additional day off for volunteering
Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform

Fulltime

Custody Client Onboarding Analyst

Are you looking for a career move that will put you at the heart of a global fin...

Location

Poland , Warsaw

Salary:

90440.00 - 142960.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

Advanced level of English (written and spoken)
1-3 years of experience in roles such as Client Onboarding, Custody, Treasury and Trade-related position, Client Documentation Review, Customer Due Diligence
Good interpersonal and communication skills
Good time and project management skills
Analytical and problem-solving skills, with a keen eye for detail
Demonstrated commitment to risk management and regulatory compliance

Job Responsibility

Manage documentation requests for our clients from repository perspective
Provide reporting and support for internal stake holders
Own the client onboarding process from start to finish, including documentation review, account setup, and ongoing maintenance
Provide customer service and resolve client inquiries with expertise and efficiency
Support, understand and implement client requirements
Monitor customer satisfaction and service level and drive process changes, provide innovative solutions to clients
Manage daily account opening and maintenance activities, ensuring accuracy and adherence to regulatory requirements
Work closely with Sales, Compliance, Credit, Legal and Tax teams to onboard new clients
Lead projects within the account services space, collaborating effectively with cross-functional teams
Develop and implement new work procedures and analyze complex issues

What we offer

Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
Employee Assistance Program financed by Employer
Paid Parental Leave Program (maternity and paternity leave
statutory and 2 weeks additional paid paternity leave)
Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
Additional benefits from Company’s Social Benefit Fund
Additional day off for volunteering
Cafeteria/ flex benefit

Fulltime

Custody- Client Onboarding Analyst

Discover your future at Citi. Working at Citi is far more than just a job. A car...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Commitment to personal growth and career development
a strong desire to learn and be successful in a team environment
Strong communication and organizational skills
Analytical and quantitative skills
Desire to develop a deep understanding of the financial industry
Unquestioned commitment to integrity and ethical decision
Strategic thinkers and solutions orientated
Bachelor’s

Job Responsibility

The ICG Operations Analyst Two-Year Rotational Program is designed to impact Operations process modernization and transformation with innovative solutions and technical efficiencies
The program embraces modern learning practices
The program covers the knowledge and key skills you need to thrive in the financial operations workplace of the future: Banking and Financial Markets, Asset Classes, Trade Flows, Risk Management and Regulation
Professional skills including Complex problem solving, Critical thinking, Client delivery and Emotional intelligence
Technological literacy including analytics and automation
Opportunity to work in partnership with teams from across the Bank to help develop and manage products, processes, and services in ways that maximize profitability while minimizing risk
Play a critical role in providing a series of common products and services across Citi's lines of business and geographies, including Risk and Control, Anti Money Laundering, Procurement, Expense Management, and Employee Services
Projects and teams that you could be working with databases, python and data analysis

Fulltime

Private Bank Client Onboarding Senior Analyst

Citi's Wealth brings together the full power of Citi to serve the entire continu...

Location

Hong Kong SAR , Kowloon

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of KYC experience in new client onboarding, periodic review or AML compliance, preferably in private banking
Good interpersonal communication skills. Able to communicate with internal and external business partners.
Consistently demonstrates clear and concise written and verbal communication skills
Advanced execution skills in a multi-tasking mode. Ability to achieve business objectives without compromising on controls and risk parameters established. Ability to interact confidently with senior management and/or regulators. Ability to coach and develop people, identifying and retaining talent. Able to partner with businesses and other support functions at senior levels in setting strategy and priorities.
Able to strive under pressure and covert opportunity from risk. Should be open to working staggered hour/shift/over weekend and on public holidays. To ensure excellent rapport with internal stakeholders including peers and seniors and duly provide inputs to the team and ensure timely resolution of all issues, wherever there are business risks and the issues need to get addressed such cases should be raised to the senior's forum for appropriate action and advice.
Proficient knowledge of English (written and spoken).
Bachelor's/University degree or equivalent experience

Job Responsibility

Responsible to perform independent Client Onboarding KYC due diligence functions of new and existing clients across a variety of teams including private bankers, operations and compliance.
To review clients' profiles and work with banker team to fulfill onboarding requirement, full compliance of Bank's AML/KYC standards, local laws and regulations.
Perform Client Name Screening disposition, Sanctions review and Enhanced Due Diligence.
Identify and highlight suspicious money laundering activities, deficiencies and other non-compliance issues to management. Provide guidance in exception handling and approval.
Manage ongoing gap analysis on policies and standards against existing processes, identify improvement initiatives for streamlining the KYC and Onboarding process and keep the guidelines/procedures up to date.
To deliver training to junior team members. Be Subject Matter Expert to senior stakeholders.
Focuses on timely and accurate delivery of all responsible functions, as well as delivering superior onboarding service and resolution of complex KYC related issues, guided by service level agreements and efficiency/accuracy standards.
Performs day to day management of volume processing, including daily management of in-process, pending, and service-related activities, ensuring requirements are clearly defined to support all scenarios of KYC account opening and maintenance requirements.
Establishes and maintains close working relationship with internal stakeholder and within team to facilitate an open and direct communication of issues, needs, queries and system setups, in such that these may be responded to in an efficient, prompt and professional manner.
Responsible for various types of project management, process and policy changes, new initiatives and managing cross-functional relationships with all teams. Analyzes complex and variable issues with significant departmental impact in the team.

What we offer

access to telehealth options, health advocates, confidential counseling and more
expanded Paid Parental Leave Policy
programs to help employees manage their financial well-being and help plan for the future
access to an array of learning and development resources
generous paid time off packages
resources and tools to volunteer in the communities

Fulltime

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Client Onboarding Analyst

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