Client Onboarding Analyst, Citi

Citi

Location:
Colombia, Bogotá

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Client Onboard Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided.

Job Responsibility:

Preparation of product documentation based on Client requirements
Coordinate end to end implementation of local and regional commercial cards solutions
Continuously reduce implementation cycle time, minimize deal slippage and associated revenue conversion lead time
Accurately report project status, escalating effectively for on hold and slow moving deals
Ensure strict adherence to defined quality standards and practices outlined in best practices collateral
Co-ordinate Sales, Product Management, Client Services and Operations partners to ensure client satisfaction
Ensure detailed and timely functional partner engagement leveraging defined tools effectively
Attending when necessary Client meetings in close cooperation with Product Sales and Relationship Managers
Tracking and communicating internal and externally the status of the deals
Provide ongoing senior management updates on key projects as required
Participate in staff forums and survey process
Complete all mandatory and personal development trainings as stipulated by controls officer and team lead
Appropriately assess risk when business decisions are made

Requirements:

1-3 years relevant experience
Results orientation – evidence of proactively driving projects to conclusion
Excellent communication skills in English and Spanish
Organizational and planning skills
Negotiation and problem solving skills
Ability to manage high workload within a pressurized environment
Flexibility – ability to manage a varying workload
Ability to manage complex integration solutions, working alongside Technical and Technology teams
Ability to analyze data and solve problems
Good work ethic – willingness to take a hands on approach
Attention to detail and experience of working in a controlled environment
Client service experience
Proficient in Microsoft Office
Bachelors/University degree or equivalent experience
English: Advanced

Additional Information:

Job Posted:
September 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Client Onboarding Analyst