Client Onboarding Analyst, Citi

Citi

Location:
Hungary, Budapest

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The position involves being part of a global team at Citi focused on solving complex client queries, handling documentation review, account maintenance, and fostering seamless client onboarding processes. Employees in this role will gain valuable experience in high-pressure situations, develop financial operations knowledge, and contribute to Citi’s trusted brand across global markets.

Job Responsibility:

Communicate local and global clients via various channels
Collaborate with internal stakeholders to smoothen the process for the benefit of clients as well as strengthen it to lower the risk faced
Responsible for customer interaction, documentation issuance, review and system setups
Demonstrate high level of diligence, motivation and organizational skills
Focus on timely and accurate delivery of all account opening functions
Daily management of in-process and service related activities, ensuring account opening requirements are clearly defined to support all scenarios and maintenance requirements
Ensure consistent delivery of high quality service to customers and internal partners through meeting or exceeding customer expectations guided by service level agreements and efficiency/accuracy standards
Establish and maintains close working relationship with clients and within the team to facilitate an open and direct communication of issues, needs, queries, etc.

Requirements:

3-5 years of experience in documentation review, account maintenance and/or related cash products preferred
Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile
Proficient in handling urgent and escalation cases and manage client and internal team expectations
Proficient knowledge of English and Hungarian

What we offer:

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work-life balance
Career progression opportunities across geographies and business lines
Socially active employee communities with diverse networking opportunities

Additional Information:

Job Posted:
November 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Client Onboarding Analyst