Client Onboard Intermediate Analyst

• Customer interaction, documentation issuance, review and system setups
• Timely and accurate delivery of all account opening functions
• Delivering superior customer service and resolution of customer issues
• Day to day management of account opening and maintenance processing
• Project management in the account services space
• Managing cross-functional relationships with all teams
• Determining new work procedures, analyzing complex and variable issues
• Ensuring consistent delivery of high quality service to customers
• Ensuring awareness and full compliance of internal processes, regulations, policies
• Establishing and maintaining close working relationship with clients and within team
• Continuous on the job training for end to end product knowledge
• Understanding client requirements and implement them correctly
• Understanding new customer requirements and ensure adequate support
• Monitoring customer satisfaction and service level and drive process changes
• Providing innovative solutions to clients
• Ensuring a strong and robust processing environment with effective controls
• Establishing risk management practice
• Maintaining a strong culture of risk and controls in the team

• 2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred
• Demonstrated interpersonal skills, pro-active team player but also able to work independently
• Exceptional written and verbal communication skills
• Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
• Capable of prioritizing and eager to learn multiple products in a challenging environment
• Fast learner, strong attention to detail, and willingness to go extra mile
• Proficient in Microsoft Office Applications
• Exposure to Client interaction
• Proficient in handling urgent and escalation cases and manage client and internal team expectations
• Proficient knowledge of English (written and spoken)
• Bachelor's/University degree or equivalent experience

Experience with related Cash products