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Client Onboard Intermediate Analyst

https://www.citi.com/ Logo

Citi

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Location:
Poland , Warsaw

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Client Onboard Intermediate Analyst is a developing professional role responsible for managing complex client onboarding processes, demonstrating strong analytical and communication skills to ensure seamless service delivery and compliance. This role requires independent problem-solving, attention to detail, and the ability to integrate specialized knowledge with industry standards.

Job Responsibility:

  • Manage end-to-end client onboarding processes, including customer interaction, documentation, system setups, and account opening/maintenance
  • Ensure timely and accurate delivery of all account opening functions, meeting or exceeding customer expectations and service level agreements
  • Establish and maintain strong, collaborative relationships with clients and internal cross-functional teams to facilitate efficient communication and issue resolution
  • Develop and implement new work procedures, analyzing complex and variable issues to optimize departmental impact and service efficiency
  • Ensure full compliance with internal processes, regulations, policies, and guidelines, actively contributing to risk management practices
  • Act as a Subject Matter Expert (SME) to senior stakeholders and team members, providing guidance and supporting continuous knowledge development
  • Proactively assess and mitigate risks in all business decisions, safeguarding the firm's reputation and assets through ethical judgment and compliance
  • Operate with a limited level of direct supervision, exercising independent judgment and autonomy in managing daily tasks and departmental objectives

Requirements:

  • 2-5 years of experience in documentation review, account maintenance, and related cash products
  • Bachelor’s/University degree or equivalent practical experience
  • Exceptional written and verbal communication skills, including proficiency in English, for effective stakeholder and client interaction
  • Proven ability to work independently and as a proactive team player in a dynamic environment
  • Highly motivated, detail-oriented, and capable of prioritizing tasks effectively in a high-volume, time-sensitive, and high-risk setting
  • Proficiency in Microsoft Office Applications and demonstrated exposure to client interaction
  • A fast learner, eager to acquire comprehensive end-to-end product knowledge across multiple offerings
  • Demonstrated ability to handle urgent issues and escalations, effectively managing expectations of both clients and internal teams
What we offer:
  • Private Medical Care Program
  • Life Insurance Program
  • Pension Plan contribution (PPE Program)
  • Employee Assistance Program
  • Paid Parental Leave Program (maternity and paternity leave)
  • Sport Card
  • Holidays Allowance
  • Sport and team recreation activities
  • Special offers and discounts for employees
  • Access to an array of learning and development resources
  • A discretional annual performance related bonus
  • A chance to make a difference with various affinity networks and charity initiatives

Additional Information:

Job Posted:
December 31, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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