CrawlJobs Logo
Citi Logo Citi · Customer Service

Client Onboard Analyst

Colombia, Bogotá Employment contract · Job Posted November 25, 2025
Apply Position
Job Link Share

Job Description

The Client Onboard Analyst 1 is a trainee professional role requiring a good knowledge of processes, procedures, and systems. It involves tasks such as maintaining systems, client response, documentation management, ensuring accuracy and effectiveness, and compliance with regulations.

Job Responsibility

  • Processes client’s requests related to system set up including signatories’ updates and documentation lodgment
  • cooperates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes
  • provides response to client and internal inquiries
  • prepares documentation for archiving
  • applies appropriate bank’s regulations while processing the requests
  • remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents
  • documents operation procedure updates
  • processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to)
  • verification and authorization of data entered in the systems
  • ensures all queries are dealt with in an efficient and timely manner
  • escalates urgent / risk issues through the appropriate escalation channels
  • cooperates with and supports other teams/employees upon supervisor’s instruction
  • performs other crucial tasks instructed by supervisors
  • ensures high levels of client satisfaction through strong product, process and client knowledge
  • identifies and suggests process improvements
  • assists in the implementation of validated process improvements
  • understands procedures and controls for operational processes
  • supports Manager with quality assurance process
  • responsible for coordination of projects around internal processes
  • participates in user acceptance testing of new systems
  • effective execution of day-to-day responsibilities
  • appropriately assesses risk when business decisions are made

Requirements

  • Previous experience in financial services preferred
  • knowledge of bank products in the scope of opening and maintaining of bank accounts
  • customer communication experience (internal/external)
  • knowledge on the field of finances and banking
  • flexibility, team spirit, loyalty
  • high attention to detail
  • good PC skills (Excel, Word)
  • fluent in both written and spoken English
  • ability to work under pressure and meet deadlines
  • proficient knowledge of English (written and spoken)
  • Ingles Intermedio Indispensable
Citi - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Client Onboard Analyst

8 matching positions

Client Onboard Analyst 2

The Client Onboard Analyst 2 is a developing professional role. Applies specialt...
Location
Location
Colombia , Bogotá; Puerto Colombia
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 0-2 years of experience in Documentation review, Account Maintenance and related Cash products preferred
  • Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
  • Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
  • Capable of prioritizing and eager to learn multiple products in a challenging environment
  • Fast learner, strong attention to detail, and willingness to go extra mile
  • Proficient in Microsoft Office Applications
  • Proficient in handling urgent and escalation cases and manage client and internal team expectations
  • Proficient knowledge of English (written and spoken)
  • Bachelor’s/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Responsible for customer interaction, documentation issuance, review and system setups
  • Demonstrates high level of diligence, motivation and organizational skills
  • Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues
  • Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
  • Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
  • Determines new work procedures, analyzes complex and variable issues with significant departmental impact
  • Consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards
  • Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices
  • Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner
  • Embarks on continuous on the job training for end to end product knowledge
  • Fulltime
Read More
Arrow Right

Client Onboard Analyst 2

The Client Onboard Analyst 2 is a developing professional role and will be focus...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in financial services preferred
  • 8 to 10 years of relevant experience in Custody Client onboarding/ Static data update/ Client reference data update
  • Have required relevant academic qualifications: university graduate with Business/Finance/Economics
  • Proactive and a self-starter with a positive can-do approach
  • Team-player who is committed to service delivery perfection and always has the bank and client's best interests in mind
  • Result oriented dedicated, hardworking who can deliver on time with high level of integrity and flexibility
  • Proficient in handling urgent cases
  • Dedication to fostering an inclusive culture and value diverse perspective
  • Good interpersonal communication skills and able to communicate with internal and external business partners
  • Consistently demonstrates clear and concise written and verbal communication skills
Job Responsibility
Job Responsibility
  • Responsible for customer interaction, documentation issuance, review and system set ups
  • Demonstrate high level of diligence, motivation, and organizational skills
  • Focuses on timely and accurate delivery of all account opening functions as well as delivering superior customer service and resolution of customer service
  • Provide timely advise to Implementation managers and other internal counterparts on account opening process and other documentation requirements
  • Ensure all communications are of the highest professional standard to maintain client service excellence
  • Timely and effective escalation of potential issues to the management
  • Processes clients' instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to). Verification and authorization of data entered in the systems. Ensures all queries are dealt with in an efficient and timely manner. Escalates urgent / risk issues through the appropriate escalation channels
  • Co-operates with and supports other teams/employees upon supervisor's instruction, including possibility of movement to another team and/or process
  • Performs other crucial tasks instructed by supervisors, e.g., participation in trainings, projects, conference calls, systems' testing, transitions
  • Ensures high levels of client satisfaction through strong product, process, and client knowledge
  • Fulltime
Read More
Arrow Right

Client Onboard Intermediate Analyst

The Client Onboard Intermediate Analyst is a developing professional role. Deals...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred
  • Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
  • Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
  • Capable of prioritizing and eager to learn multiple products in a challenging environment
  • Fast learner, strong attention to detail, and willingness to go extra mile
  • Proficient in Microsoft Office Applications
  • Exposure to Client interaction
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Proficient in handling urgent and escalation cases and manage client and internal team expectations
  • Proficient knowledge of English (written and spoken)
Job Responsibility
Job Responsibility
  • Responsible for customer interaction, documentation issuance, review and system setups
  • Demonstrates high level of diligence, motivation and organizational skills
  • Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues
  • Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
  • Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
  • Determines new work procedures, analyzes complex and variable issues with significant departmental impact
  • Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards
  • Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices
  • Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner
  • Embarks on continuous on the job training for end to end product knowledge
  • Fulltime
Read More
Arrow Right

Officer, Client Onboard Intermediate Analyst, Operations

The Client Onboard Intmd Analyst is a developing professional role. Deals with m...
Location
Location
Japan , Naha
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred
  • Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
  • Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
  • Capable of prioritizing and eager to learn multiple products in a challenging environment
  • Fast learner, strong attention to detail, and willingness to go extra mile
  • Proficient in Microsoft Office Applications
  • Exposure to Client interaction
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Proficient in handling urgent and escalation cases and manage client and internal team expectations
  • Proficient knowledge of English (written and spoken)
Job Responsibility
Job Responsibility
  • Responsible for customer interaction, documentation issuance, review and system setups
  • Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues
  • Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners
  • Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
  • Determines new work procedures, analyzes complex and variable issues with significant departmental impact
  • Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards
  • Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices
  • Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner
  • Embarks on continuous on the job training for end to end product knowledge
  • Understands client requirements and implement them correctly
  • Fulltime
Read More
Arrow Right

Client Onboard Intermediate Analyst

The Client Onboard Intmd Analyst is a developing professional role. Deals with m...
Location
Location
Kazakhstan , Almaty
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred
  • Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
  • Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
  • Capable of prioritizing and eager to learn multiple products in a challenging environment
  • Fast learner, strong attention to detail, and willingness to go extra mile
  • Proficient in Microsoft Office Applications
  • Exposure to Client interaction
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Proficient in handling urgent and escalation cases and manage client and internal team expectations
  • Proficient knowledge of English (written and spoken)
Job Responsibility
Job Responsibility
  • Responsible for customer interaction, documentation issuance, review and system setups
  • Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues
  • Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities
  • Determines new work procedures, analyzes complex and variable issues with significant departmental impact
  • Ensures consistent delivery of high quality service to customers
  • Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices
  • Establishes and maintains close working relationship with clients and within team
  • Embarks on continuous on the job training for end to end product knowledge
  • Understands client requirements and implement them correctly
  • Understands new customer requirements and ensure adequate support
  • Fulltime
Read More
Arrow Right

Client Onboard Intermediary Analyst

The Client Onboard Intmd Analyst is a developing professional role. Deals with m...
Location
Location
China , Beijing
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred
  • Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
  • Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
  • Capable of prioritizing and eager to learn multiple products in a challenging environment
  • Fast learner, strong attention to detail, and willingness to go extra mile
  • Proficient in Microsoft Office Applications
  • Exposure to Client interaction
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Proficient in handling urgent and escalation cases and manage client and internal team expectations
  • Proficient knowledge of English (written and spoken)
Job Responsibility
Job Responsibility
  • Responsible for customer interaction, documentation issuance, review and system setups
  • Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues
  • Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities
  • Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
  • Determines new work procedures, analyzes complex and variable issues with significant departmental impact
  • Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards
  • Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices
  • Establishes and maintains close working relationship with clients and within team
  • Embarks on continuous on the job training for end to end product knowledge
  • Understands client requirements and implement them correctly
  • Fulltime
Read More
Arrow Right

Client Onboard Intmd Analyst

The Client Onboard Intmd Analyst is a developing professional role. Deals with m...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred
  • Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
  • Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
  • Capable of prioritizing and eager to learn multiple products in a challenging environment
  • Fast learner, strong attention to detail, and willingness to go extra mile
  • Proficient in Microsoft Office Applications
  • Exposure to Client interaction
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Proficient in handling urgent and escalation cases and manage client and internal team expectations
  • Proficient knowledge of English (written and spoken)
Job Responsibility
Job Responsibility
  • Responsible for customer interaction, documentation issuance, review and system setups
  • Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues
  • Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities
  • Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
  • Determines new work procedures, analyzes complex and variable issues with significant departmental impact
  • Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards
  • Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices
  • Establishes and maintains close working relationship with clients and within team
  • Embarks on continuous on the job training for end to end product knowledge
  • Understands client requirements and implement them correctly
  • Fulltime
Read More
Arrow Right

Client Onboard Intmd Analyst

The Client Onboard Intmd Analyst is a developing professional role. Deals with m...
Location
Location
Colombia , Bogotá
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred
  • Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills
  • Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
  • Capable of prioritizing and eager to learn multiple products in a challenging environment
  • Fast learner, strong attention to detail, and willingness to go extra mile
  • Proficient in Microsoft Office Applications
  • Exposure to Client interaction
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Proficient in handling urgent and escalation cases and manage client and internal team expectations
  • Proficient knowledge of English (written and spoken)
Job Responsibility
Job Responsibility
  • Responsible for customer interaction, documentation issuance, review and system setups
  • Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues
  • Performs day to day management of the account opening and maintenance processing
  • Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
  • Determines new work procedures, analyzes complex and variable issues with significant departmental impact
  • Ensures consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards
  • Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices
  • Establishes and maintains close working relationship with clients and within team
  • Embarks on continuous on the job training for end to end product knowledge
  • Understands client requirements and implement them correctly
  • Fulltime
Read More
Arrow Right