Client Onboard Analyst, Citi

Citi

Location:
Colombia, Bogotá

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Client Onboard Analyst 1 is a trainee professional role requiring a good knowledge of processes, procedures, and systems. It involves tasks such as maintaining systems, client response, documentation management, ensuring accuracy and effectiveness, and compliance with regulations.

Job Responsibility:

Processes client’s requests related to system set up including signatories’ updates and documentation lodgment
cooperates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes
provides response to client and internal inquiries
prepares documentation for archiving
applies appropriate bank’s regulations while processing the requests
remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents
documents operation procedure updates
processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to)
verification and authorization of data entered in the systems
ensures all queries are dealt with in an efficient and timely manner
escalates urgent / risk issues through the appropriate escalation channels
cooperates with and supports other teams/employees upon supervisor’s instruction
performs other crucial tasks instructed by supervisors
ensures high levels of client satisfaction through strong product, process and client knowledge
identifies and suggests process improvements
assists in the implementation of validated process improvements
understands procedures and controls for operational processes
supports Manager with quality assurance process
responsible for coordination of projects around internal processes
participates in user acceptance testing of new systems
effective execution of day-to-day responsibilities
appropriately assesses risk when business decisions are made

Requirements:

Previous experience in financial services preferred
knowledge of bank products in the scope of opening and maintaining of bank accounts
customer communication experience (internal/external)
knowledge on the field of finances and banking
flexibility, team spirit, loyalty
high attention to detail
good PC skills (Excel, Word)
fluent in both written and spoken English
ability to work under pressure and meet deadlines
proficient knowledge of English (written and spoken)
Ingles Intermedio Indispensable

Additional Information:

Job Posted:
November 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Client Onboard Analyst