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This is an individual contributor role that will report directly to the Global Head of Client Migration Projects. The role involves executing global client migration programs, building effective plans, creating process documentation, and providing regular updates to senior management.
Job Responsibility:
Playing a leading role for executing Client Migration Programs that are Global in nature (EMEA / APAC / NAM / LATAM)
Build effective plans for each client migration program to cover client communications, engagement, client DEV / SIT / UAT / QC testing windows, tracking & reporting progress, tracking issues & defects, resource planning, etc.
Create process documentation to clearly articulate the execution requirements for our teams to follow internally for each individual client migration piece of work
Provide oversight and guidance of the vendor-based team to support the required client migration execution work
Provide regular reporting and updates to senior management and internal partners on all in-flight client migration programs
Requirements:
Great communicator – must be comfortable speaking with people of varying levels of seniority and technical knowledge both internally and externally
Technical acumen – you don’t need to be from a technology background but you need to be able to be comfortable diving into technical discussions, understanding technical documentation, solving technical problems
Adaptability and a fast learner – Client migrations programs will span different products and different jurisdictions, so there will always be new things to learn as no one client migration program will likely ever be the same
Program / Project management – Experience in governing large pieces of work – planning & execution
Process Driven – Can build & document processes from scratch and constantly evolve them to improve our client migration framework
Nice to have:
System integration – getting systems speaking to each other
XML – a familiarity with the message formats especially in the payments domain
general knowledge of treasury and cash management (payments, receivables, digital banking, corporate cards, trade finance)
What we offer:
Live Well, Stay Healthy – Citi provide programs and services for your physical and mental well-being, including private healthcare
Paid Parental Leave – We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families
Save Well, For Now and Your Future – We empower our employees to manage their financial well-being and help them plan for the future with our pension scheme
Keep Learning – Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge
Be Well, Take Time Off – We have a variety of programs that help employees balance their work and life, including generous paid time off packages
Support Your Community – We offer our employees resources and tools to volunteer in the communicates in which they live and work
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