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Allied Universal® Logo Allied Universal® · IT - Administration

Client Manager

United States, East Hartford 63250.00 USD / Year · Job Posted May 15, 2026
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Job Description

Allied Universal® is hiring a Client Service Manager. As a Service Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

Job Responsibility

  • Ensure all security protocols and standards are consistently upheld
  • operate independently to manage frontline supervisors and security officers, meeting client-specific contractual hours while proactively minimizing unbilled overtime
  • Recruit, train, schedule, and manage supervisors and officers
  • execute payroll, performance evaluations, and employee relations to build high-performing, engaged security teams
  • Serve as the primary point of contact for clients, ensuring high-quality service that enhances the protection of people and property
  • Leverage Allied Universal's AI technology and Business Intelligence platforms to track metrics, optimize employee schedules, and reduce non-billed overtime to achieve operational efficiency, productivity, revenue growth, cash collections, and profitability
  • Respond to escalated issues professionally, coordinating with clients and internal teams
  • Maintain training, safety, and operational standards while managing uniforms, equipment, and supplies

Requirements

  • Must possess one of the following: Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization
  • Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization
  • High school diploma or equivalent with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
  • Valid driver's license if driving a company vehicle, or personal vehicle while conducting business
  • Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment
  • Experience in leading development, and retaining a diverse team while building positive client relationships
  • Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
  • Skilled In managing a large and dispersed team that fosters teamwork, Innovation, agility, client relations and achieving desired results
  • Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
  • Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
  • Proficiency in web-based applications and computer systems, including Microsoft Office
  • Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
  • Excellent oral and written communication skills
  • Knowledge of safety protocols and delivery service
  • Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations

Nice to have

  • Professional, articulate and able to use good independent judgment and discretion
  • Experience managing a dispersed workforce in a multi-location operation
  • Law enforcement, military and/or contract or proprietary security services, or facility management experience
  • American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
  • Previous payroll, billing and scheduling experience
  • Aptitude with security systems
  • CCTV, Access Control, and badge administration
  • Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

What we offer

  • Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly
  • Employee Assistance Program
  • Employee Discount Program
  • Tuition Discount Program
  • Training & Career Development Programs
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