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Role Overview We are hiring a Client Manager to join a fast-growing marketing technology startup in London. This role sits within the Client Services team and is focused on supporting the delivery of high-quality work across a broad portfolio of global brand clients. This is a proactive client management role, not reactive customer support. You will work closely with senior team members, developing your skills in client delivery, project coordination, and strategic communication in a fast-paced, exciting environment. The Business A London-based data intelligence startup operating at the intersection of brand strategy, emerging technology, and digital culture. The company works with some of the world's biggest consumer brands, providing data, insight, and AI-powered tools to help them measure and grow their presence across cutting-edge digital platforms. The team is collaborative by nature, and deeply passionate about the space they operate in. Team Structure You will join an existing Client Services team structured across two pods, each led by a Client Director. You will support a broad portfolio of accounts, working alongside senior colleagues and building your capabilities with guidance and mentorship.
Job Responsibility:
Assist in the day-to-day delivery of projects across multiple client accounts
Contribute to the building of client-ready presentations and outputs under senior direction
Help translate platform data into clear summaries and supporting materials
Maintain attention to detail and quality across all account work
Assist with recurring client interactions and internal coordination
Begin building working relationships with client contacts at appropriate levels
Support senior colleagues in preparing for and running client meetings
Develop awareness of client needs and learn to flag relevant opportunities
Help build and maintain project plans and timelines
Coordinate across internal teams to keep projects on track
Flag risks or blockers to senior team members in a timely manner
Support the close-out of projects with clear summaries and documentation
Learn and apply team templates, processes, and best practices
Take feedback actively and apply it to improve outputs
Support a positive, collaborative team environment
Requirements:
Some experience in a client-facing, account support, or project coordination role, whether in an agency, SaaS, media, or marketing environment
Strong written and verbal communication skills
Good organisational skills with the ability to manage multiple tasks simultaneously
A proactive attitude and eagerness to learn
Comfort working in a fast-paced environment with shifting priorities
Attention to detail and a genuine care for the quality of your work
Nice to have:
Agency background or exposure to multi-client environments
An interest in or passion for gaming, virtual worlds, or emerging digital culture
Familiarity with data platforms, AI tools, or SaaS products
Basic understanding of marketing or brand strategy
What we offer:
Discretionary annual bonus
Extra paid leave
Flexible core hours
Remote working allowance
Regular team socials
Hybrid, three days in office (Monday, Tuesday, Thursday)