Client Manager

• Manages and grows relationships to drive expansion and renewals across all solution areas within assigned regional clients
• Builds relationships and influences stakeholders
• Works with and through company's network of offices to deliver an excellent client experience in each relevant market
• Realizes revenue and margin targets and maximizes sales opportunities through connecting client needs with company offerings and solutions
• Develops and drives organization strategy with local client managers within assigned regional accounts
• Uses engagement skills to establish account strategies with key stakeholders (focus of power, focus of receptivity, focus of dissatisfaction)
• Minimizes churn and maximizes retention in assigned accounts
• Use company's sales tools (for example, Salesforce.com) and methodology to effectively manage the accounts, opportunities, pipelines and forecast
• Be fully aware of and understand the International Trade Policy
• Meets or exceeds quota targets through comprehensive account management
• Grows the profitability, revenues and client satisfaction levels for company’s regional clients’ portfolio
• Drives passionately for client satisfaction throughout the entire lifecycle of the clients’ buying process, by taking ownership for the commercial agreement for each client
• Generates demand by assisting clients to identify current needs (turning clients’ implied needs into explicit needs), and then effectively articulating how company can add value through services and solutions
• Approaches the management of the account in a systematic way by identifying the strategy which will be used to develop and grow the account profitably
• Performs vulnerability analysis of company's position in comparison to that of competitors and vendors to ensure the client’s requirement is at the heart of the proposed solution
• Positively influences and enables financial control, governance and compliance in a region throughout area of specialization to prevent and reduce financial costs
• Acts as first point of contact for client issues

• Bachelor's degree or equivalent in business or a sales related field
• Seasoned experience in a global partner management role
• Seasoned experience in a sales environment and/or customer service role
• Seasoned experience in the IT or professional services industry with a focus on business development and/or sales
• Seasoned experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth
• Seasoned sales orientation with experience working with clients and business teams to create sales-orientated solutions and services
• Seasoned experience gained in a similar client manager role
• Seasoned experience working with Salesforce.com contact platform

Relevant vendor certifications

• Medical insurance
• dental insurance
• vision insurance
• flexible spending or health savings account
• life insurance
• AD&D insurance
• short-and long-term disability coverage
• paid time off
• employee assistance
• participation in a 401k program with company match
• additional voluntary or legally required benefits